People Operations Team Leader

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. A fantastic opportunity has arisen for a People Operations Team Leader to join the People Services Team within the People Operations team based in Birmingham city centre. This is a hybrid role, with a current requirement of working 3 days on site in the Birmingham Office.
The People Operations team is a HR Shared Service which is at the very heart of the employee experience. You can expect to get involved right across the spectrum of HR activity to make a real difference to our business. The role of the People Operations Team Leader will be to drive service excellence and data accuracy within the Onboarding & Admin Hub, ensuring key deliverables are met. Having previous experience working within a HR Service Function, you will have strong experience of HR systems, policy and procedures. You will also provide direct line management to 4-5 People Operations Administrators.
You will be expected to work closely with the other hub team leaders and will need to have an excellent ability to manage relationships and expectations.
You will be responsible for a variety of People Operations Team Leader activities which will include and not limited to:
Direct line management of 4-5 People Operations Administrators
Working collaboratively with all People Operations Team Leaders within the People Services team
Become the subject matter expert in the Onboarding & Admin hub and represent the team
Producing weekly reports to support the business and People Management Team
Managing projects and overseeing project work that is processed by the team
Quality check data entry carried out by the team and providing team members with real time constructive feedback
Upskilling and coaching team members to deliver a customer centric HR service
Attention to detail is a key fundamental part of this role, with the ability to prioritise and manage high volumes of work, maintain quality and accuracy and provide excellent service delivery
Excellent communication skills, including high quality of written English
Good working knowledge of Word and Excel
Planning and Organisation
At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.
We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
We support your health and performance through our dental, healthcare and wellness support
We support everything you are and all you bring through our powerful commitment to diversity and inclusion
We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
We provide an opportunity to give back through our pro bono work and community engagement
We help you plan ahead through retirement planning, insurance and assurance
Diversity & Inclusion
At Eversheds Sutherland, “Inclusive” is a core business value. We foster diversity of thought and the freedom to put ideas into action. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.
Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements.