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Desktop Engineer

2 weeks ago

Greater London, United Kingdom Sword Group Full time

Join to apply for the Desktop Engineer role at Sword Group. About The Role: In this Desktop Support Engineer role you’ll have the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers. This is a full‑time permanent role based in London. Key Responsibilities: Providing remote and face‑to‑face support to customers in a professional, knowledgeable manner. Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team. Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop‑related issues. Providing end‑user computing (EUC) support in office‑based or field‑based settings. Supporting multiple sites or customer environments. Requirements: Previous experience in end‑user computing (EUC) or desktop support roles. Experience working across multiple sites or customer environments is helpful. Excellent communication skills and a customer‑service mindset. Benefits: Competitive salary plus a comprehensive benefits package, including: Personalised career development plans and learning opportunities. Flexible working arrangements to support work‑life balance. Generous annual leave, pension scheme, private health, well‑being and insurance schemes, employee assistance programme, discounted cash plan and more. Sword Group is an equal opportunities employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified persons, irrespective of age, disability, gender identity, partner status, pregnancy, race, colour, nationality, ethnicity, religion, or sexual orientation. #J-18808-Ljbffr