Fraud and Error Systems and Process Lead

Fraud and Error Systems and Process LeadJob InfoJob Identification 398Job Family Operational ManagementJob Schedule Full timeLocations Dundee, United Kingdom Glasgow, United Kingdom (Hybrid)Working Pattern Full TimeNumber of Openings 1Job DescriptionAre you an experienced Project Manager with involvement in fraud, error or financial projects? Do you want to further develop your skills and expertise in a senior leadership role within a Fraud and Error context? If so, then our Systems and Process Lead role may be for you.In this role, you will be responsible for the Systems and Process Team, which forms part of Social Security Scotland’s Fraud and Error Resolution Unit.You will lead a small team which collaborates with a wide range of stakeholders across Social Security Scotland and the wider Scottish Government, Department for Work and Pensions, and other government departments. This collaboration will impact and support the implementation of change and drive the continuous improvement of fraud and error service provision.This is a high-profile and exciting area, with continuing political, public and media interest.This is a fixed-term appointment for 23 months.ResponsibilitiesLead the Systems and Processes team through implementation planning for remaining new benefit delivery projects, and other change/transition projects or system releases that impact fraud and error activity.As a senior leader within the Unit, develop and deliver the fraud and error service offering.Develop and build the capability and capacity of the Systems and Process Team, providing leadership and defining vision and strategy of the function.Play a key role in the identification of our target operating model and creation of a compelling investment case to deliver a programme of improvement activities within fraud and error operations to achieve target state.Develop and build strong working relationships within the Scottish Government, Social Security Scotland’s Chief Digital Office and Project Management Teams, to impact changes to systems, processes and controls, advise on design, facilitate any improvements and promote best practice.Critically evaluate business systems and processes to identify risks and improvement opportunities, drive and embed continuous improvement, and enhance financial control and efficiency across our business operation.Provide scrutiny and constructive challenge of any options appraisals, policy, system or process changes that impact on delivery of fraud and error objectives, to ensure requirements are understood and delivered and robust controls embedded in design.Success ProfilesWe use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides descriptions of each. Find out more about how we assess the Success Profile elements.Experience• Project management experience within a fraud, error or financial context.• Experience of continuous improvement and making a compelling case for change or investment based upon analysis of evidence.Behaviours• Leadership – Level 4• Working Together – Level 4• Seeing the big picture – Level 4• Changing and Improving – Level 4How to applyApply online, providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profile above.If invited for further assessment, this will consist of an interview and portfolio review.Should we receive a large number of applications, we may conduct an initial sift using the CV and personal statement on the following Success Profile element:Experience - Project management experience within a fraud, error or financial context.Candidates who pass this initial sift will progress to a full sift.Expected Timeline (subject to change)Sift - w/c 3rd February 2025Interview - w/c 17th February 2025Reserve ListIn the event that there are more successful candidates than posts available, a reserve list will be kept for up to 6 months.About usSocial Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.Working patternOur standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.Equality StatementSocial Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.Further InformationThis post requires the successful candidate to clear additional National Security Vetting clearance to Security Check (SC) Level before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - SC - Guidance Pack for Applicants - GOV.UK.Apply before Monday 27th January 2025 at 23:55Contact Name - Meg FowlerContact email - meg.fowler@socialsecurity.gov.scot #J-18808-Ljbffr