Debt Advisor

Join to apply for the Debt Advisor role at SNG (Sovereign Network Group)4 days ago Be among the first 25 applicantsJoin to apply for the Debt Advisor role at SNG (Sovereign Network Group)Get AI-powered advice on this job and more exclusive features.SNG (Sovereign Network Group) provided pay rangeThis range is provided by SNG (Sovereign Network Group). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from SNG (Sovereign Network Group)Talent Acquisition Specialist @ Sovereign Network Group | Specialising within IT, Housing, HR, Customer Service and FinanceAt Sovereign Network Group (SNG), we believe in more than just providing homes – we're here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting people to regain financial stability and resilience.We're pleased to have an opportunity for a skilled Debt Advisor to join our team.You'll follow our hybrid approach of home, office and resident visit working. Your office location will be either Bristol or Exeter.The Role:In this role, you'll provide FCA-regulated debt advice to our customers – including those in vulnerable situations. Helping them manage their finances, reduce outgoings, and maximise income. You'll work with customers over the phone, online, and face-to-face in their homes or communities, tailoring your support to their needs.You'll manage a caseload, carry out detailed income and expenditure assessments, negotiate with creditors, and work closely with internal teams and external agencies to deliver positive outcomes. You'll also mentor less experienced colleagues, helping to shape our debt advice service for the future.What you'll be doing:Delivering regulated debt advice in line with FCA guidelines.Supporting customers through financial challenges, including those with mental health conditions or disabilities.Negotiating with creditors and agencies such as local authorities, DWP, and utility companies.Maintaining accurate, compliant case records and ensuring data quality.Building strong, trust-based relationships with customers and partners.Signposting or referring customers to additional support where appropriate.What we're looking for:Accredited (or working towards accreditation) in Debt Advice, e.g. Institute of Money Advisers CertMAP.Strong knowledge of welfare benefits, income maximisation, and arrears prevention.Excellent communication and negotiation skills, with the ability to adapt to different customer needs.In-depth knowledge of debt solutions, legislation, and best practice.Experience managing varied caseloads efficiently while maintaining compliance.Background in working with vulnerable customers in housing, financial, or advice services.We have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional Wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/adoption payEnhanced paternity pay - 6 weeks full pay (after 26 weeks' service)Options for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceWe offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.Sound like your kind of role? 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