Business Debt Collection Advisor

5 days ago

West Midlands, United Kingdom Pertemps Network Group Full time

**Job Description**:
We are currently seeking a
**Business Debt Collection Advisor** to join my client’s team on a permanent basis. There are options to work a full-time shift pattern between operational hours of 9.00am - 8.00pm with a one in four Saturday working rota (9.30am - 1.00pm), or a part time role working a minimum of 27.5 hours per week.

**Working Location - Home or office based or a mix of both. If home based, travel to the Birmingham office may be required on an infrequent basis.**

This is a brilliant opportunity for an individual with experience of working in a busy, target-driven environment to embrace a new career direction with a dedicated organisation. You will join a friendly, informal, and supportive environment, where you will be able to learn a host of new skills and develop professionally.
As a
**Business Debt Collection Advisor,** you will provide advice, support, and money management help to people struggling with debt problems.
Specifically, you will help callers to form budgets, prioritise their debts and identify possible solutions. Handling a high volume of calls, you will advise individuals on debt management plans, debt relief orders or individual voluntary arrangements.
You will effectively manage your calls, some of which may be with distressed callers, and use empathy to build trust and therefore impart vital information. Ensuring your advice is accurate and up to date, you will deliver it in compliance with Financial Conduct Authority (FCA) regulations (for which full training will be provided).

**Experience required**:

- Experience of working in a busy, target-driven environment- Previously worked within the Debt Collection Industry ADVANTAGEOUS- The resilience to deal with cusotmers with empathy and build trust with often highly distressed callers- Articulate communication skills- A high level of IT proficiency including Word, Excel and Outlook

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