Admin and Booking Coordinator

Job SummaryApplicants are invited for an opportunity in Musculoskeletal Services Shropshire and Telford (MSST) as an Admin and Booking Coordinator. Applicants will also be expected to cover reception/bookings at Louise House in Shrewsbury and, when required, to cover within the Therapies Admin Team. It is essential to be computer literate, as various systems are used; good communication skills and excellent team working ability are required. This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted.Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.ResponsibilitiesProvide a full range of administrative functions using hospital and NHS IT systems, recording activity data, booking appointments and managing reception.Work across MSST and Therapies to provide outpatient services for GP, Consultant, AHP referrers and private patients, accessed by Shropshire, Telford, Wales and out‑of‑area patients.Manage own delegated responsibility in operating a partial or full booking process, receiving paper and electronic referrals for outpatient specialties.Manage and coordinate the outpatient pathway from ERS through discharge or PIFU according to relevant protocols and MSST handbook booking policies.Maintain clear, robust waiting lists and monitor clinic capacity to treat all patients on the waiting list.Provide cross‑cover to other specialties in the absence of colleagues.Establish and maintain good working relationships with clinicians, support staff, radiology, diagnostics, MSST partners and GP practice staff.Deal with enquiries from outpatient staff, MSST partner practitioners, patients and other health service organisations, providing essential support for Therapy Services and MSST Level 3.Person SpecificationEssential QualificationsNVQ Level 3 or equivalent experience.Good standard of education to GCSE C standard in English and Maths.Essential ExperienceExperience in an office environment.Use of computers in a professional setting.Previous NHS/public sector experience or equivalent offering direct customer care or transferable skills from another sector.Competence in Microsoft Office.Desirable ExperiencePrevious experience of Medical Records/Therapies and MSST Level 3.Knowledge of patient access standards or ability to learn.Essential Skills & KnowledgeAble to sort accurately into numerical and alphabetical order.Ability to utilise electronic patients and other databases.High level of verbal and written communication skills.Desirable Skills & KnowledgeKnowledge of outpatient booking systems.Medical terminology.Awareness of NHS RTT Targets.Aptitudes and AttributesEssentialGood interpersonal skills.Able to work to deadlines.Good telephone manner.Tact and discretion when dealing with sensitive and confidential information.Ability to organise and prioritise own work.Ability to manage busy workload where accuracy and attention to detail is essential.Team player / able to work flexibly.DesirableAble to use a variety of hospital systems eg RIO, Apollo and ability to learn.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer DetailsRobert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation TrustThe Robert Jones & Agnes Hunt Orthopaedic Hospital NHSFTTwmpath Lane, Gobowen, Oswestry, ShropshireSY10 7AGhttps://www.rjah.nhs.uk/ #J-18808-Ljbffr