Admin Support

1 week ago

West Midlands, United Kingdom NHS Full time

Job Summary Full‑time Admin Support based at CAMHS, Whitestone Clinic, Nuneaton, CV11 4SG. Join a busy admin team supporting CAMHS Crisis Team, Think Family Outreach Team (TFOT) and Core CAMHS Team. Responsibilities include answering telephone calls, data entry, managing electronic patient records, booking appointments, and supporting clinic reception. Responsibilities Take telephone calls and respond to enquiries from service users, ensuring confidentiality. Enter and manage data in electronic patient records with high accuracy. Book and reschedule clinic or group appointments. Support reception duties, greeting patients and visitors. Work collaboratively with clinicians, managers and other admin staff. Assist with administrative tasks as directed by the senior team. Standard DBS check required; postholder pays for DBS application. Person Specification Essential qualifications: Good general education (e.g., GCSE English and Maths). Knowledge and skills: Excellent communication and customer care skills, written and verbal. Standard keyboard and IT skills. Understand and apply confidentiality principles. Attention to detail and ability to work with predictable interruptions. Experience: Experience working with Microsoft Office (Word, Excel, Outlook). Experience in a busy office or customer‑care environment. Ability to work effectively and flexibly as part of a team. Benefits Generous annual leave entitlement that increases with tenure. Learning and development opportunities: apprenticeship frameworks, distance learning, internal training, coaching and mentoring. Salary sacrifice schemes for lease car/vehicle, cycle‑to‑work, home electronics, gym membership. Discounts with retailers, restaurants and entertainment venues through Employee Assistance Programme and NHS discount schemes. Well‑being support, including an in‑house counselling service and external helpline. Staff networks and support groups. Details Date posted: 28 November 2025. Pay scheme: Agenda for Change. Band: Band 2. Salary: £24,465 per annum. Contract: Permanent. Working pattern: Full‑time. Reference number: 444‑7648348‑CH. Job location: Whitestone Clinic, Magyar Crescent, Nuneaton, CV11 4SG. Travel: Requirement to travel between local sites on occasion. Employer Coventry and Warwickshire Partnership Trust (CWPT) Whitestone Clinic, Magyar Crescent, Nuneaton, CV11 4SG Website: https://www.covwarkpt.nhs.uk/ #J-18808-Ljbffr

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