Trade Sales Manager

2 weeks ago

Birmingham, United Kingdom CWJobs Full time

Trade Sales Manager – Selco Builders Warehouse CWJobs Birmingham, England, United Kingdom Job Overview Oversee daily operation of the trade sales desk, drive sales plan implementation, champion customer service excellence, and maximise upsell opportunities. Key Responsibilities Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders Lead the team to meet store profitability and margin targets through sound commercial decisions Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals Understand and respond to local customer needs, developing effective business-to-business relationships Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients Line manage the trade sales team – defining and assigning tasks, managing performance, and coaching for improvement Act as the most senior leader in store when required, taking responsibility for store-wide operations Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring Lead by example – creating a positive department culture aligned with our core values Qualifications Mid‑senior level experience in trade sales Full‑time commitment Strong commercial decision‑making and customer service skills Benefits Selco Builders Warehouse offers a comprehensive benefits package, including: Colleague Discount – discounts at Selco and other Grafton Group businesses Holiday Buy Scheme – purchase extra holiday and spread the cost over 12 months Paid Volunteer Leave – time off to give back to a cause close to your heart Enhanced Family Leave Pay – extra support for maternity, paternity, adoption, and fertility treatments Free Breakfast – access to in‑store and office pantries Apprenticeships & Career Development – learn, grow, and take your career to the next level Refer a Friend Bonus – earn a bonus when they join our team Enhanced Pension Scheme – match every 1% above the statutory 5% EarlyPay – access earned wages before payday Profit‑Based Bonus Scheme – quarterly and yearly bonuses ShareSave Scheme – share in the success you help create Retail & Leisure Discounts – save on groceries, restaurants, cinema tickets, etc. Health Cash Plan – claim cash back on everyday medical treatments Employee Assistance Programme – free and confidential support Life Assurance – protection for your loved ones Gym Discounts – up to 25% at health clubs nationwide Cycle to Work Scheme – salary sacrifice savings on a bike We are an inclusive employer committed to diversity and inclusion. #J-18808-Ljbffr

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