Field Service Engineer

5 days ago

City Of London, United Kingdom Franke Full time

About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.About the jobWe\'re looking for a Service Engineer based in North London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.Your tasksEnsure agreed Franke UK Technical Standards and Processes are adhered toOn Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)Highlight Technical skills gapHighlight customer skills gapManaging stock levelsManaging customer relations at a site levelKeeping up to date with all company admin and coursesHighlight issues where Account Support is required due to ongoing Customer IssuesRequirementsAbility to demonstrate an understanding and experience in remit of the Field Engineers roleMinimum 2 years experience working in the coffee machine or vending industryCompetent using phones and laptopExcellent communications skillsPersonal integrityAnalysing and prioritisingUnderstand when to inform and when to escalate issuesAny other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the roleWhat we offer youOpportunity to work in a collaborative and innovative environmentProfessional growth and development opportunitiesCompetitive salary and benefits packageBe part of a company committed to excellence and innovation25 days of holidaysPrivate Healthcare for you, with the option to add partner and childrenLife InsuranceIncome ProtectionFor more information see: www.franke.comImportant information for all executive search companies, headhunters and HR consultantsThe Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid. #J-18808-Ljbffr

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