Field Service Engineer

2 weeks ago

City Of London, United Kingdom DENNIS EAGLE LTD Full time

Field Service Engineer Location: High Wycombe (you'll report / be allocated to the Croydon Service Centre) Hours: 45 hours per week | 9 hours per day between 06:00 and 18:00 Monday to Friday - 40-hour option available. Salary: £49,935.60 – £54,545.40 pa DOE (based on 45hpw) About the role Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive, customer‑focused Field Service Engineer to join our Aftermarket team This mobile role involves servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance. Key Responsibilities Diagnose and repair faults on vehicle chassis and mounted equipment Carry out servicing and maintenance to a high standard Prepare vehicles for MOT inspections and ensure compliance with Department of Transport specifications Use diagnostic software and tools to identify and resolve issues Log all work using PDA software and maintain accurate service records Travel to customer sites across the UK, sometimes at short notice Maintain a clean and safe working environment at all times Communicate clearly with customers and provide excellent service Support health and safety practices and complete risk assessments as required Ideal Candidate NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer) Strong diagnostic and fault‑finding skills Knowledge of vehicle technology systems and compliance standards Comfortable working independently and managing your own workload Excellent communication and customer service skills Flexible with working hours and willing to travel General computer literacy and ability to complete technical documentation Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus What We Offer 25 days holiday plus Bank Holidays (pro‑rated equity) Enhanced Pension Scheme – company contributes 5% of salary Death In Service – 5x basic salary Employee Assistance Programme – 24‑hour helpline for well‑being support Health Shield Medical Cash Plan – cash back for medical expenses GP Anytime – online 24/7 appointment service Training and Development – mandatory equipment training, Management Development Programme, apprenticeships Cycle to Work Scheme Care Concierge – access to care experts Occupational Health Support and Health Surveillance My Benefits Platform – discounts on retailers and services Free independent mortgage advice Application Please don’t delay – this role could be filled at any time for the right candidate. Note: Dennis Eagle is not a sponsoring organization; applicants must already possess the right to work in the UK. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet every requirement. At Dennis Eagle we are proud to be an equal opportunities employer and a disability‑confident organisation. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. #J-18808-Ljbffr

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