Retail Support Centre

WHAT WILL THIS ROLE INVOLVE? We’re looking for a dynamic and driven Senior eCommerce Manager to lead our digital growth across all online channels. In this role, you’ll shape and execute initiatives to drive traffic, boost sales, and optimise customer experience on our website and marketplaces. Working closely with Buying, Marketing, you’ll be accountable for trading performance, coordinate product launches, manage promotional activity, and ensure continual site improvements. WHAT WILL YOU BE RESPONSIBLE FOR? Drive the eCommerce strategy to deliver step-change growth through all digital channels, including the website and marketplaces Work alongside the Buying & Marketing teams, defining and leading any initiatives to drive additional traffic & sales Build awareness of commercial performance with team members by making commercial performance and outcomes highly visible and transparent Manage ongoing optimisation and continual improvement of our main website with a focus on delivering an industry-leading experience for our customers and community Undertake regular competitor and market research to identify areas of improvement and opportunities Monitor and analyse trading performance, producing timely reports and implementing action plans Plan and execute promotional activity and on-site activations in line with commercial priorities Coordinate the trading calendar to align product launches with stock availability and maximise full-price sales Partner with insights teams to refine reporting tools and support data-driven decision-making Manage on-site search, merchandising, and product recommendations, optimising third-party provider performance Oversee the implementation of new website features and functionality to support trading goals Use analytics to identify customer journey improvements WHAT WOULD WE LIKE TO SEE IN YOU? Passion for our product and everything digital Team player with great interpersonal skills Strong background in eCommerce ideally within a retail environment Highly organised self-starter with good time management & driven to succeed through a collaborative & hands on approach Exceptional attention to detail Detailed knowledge of Magento, Shopify, Google Analytics, SEO, PPP, Affiliates and Social platforms Positive can-do attitude Thrives working in a fast-paced, entrepreneurial and dynamic environment Use analytics to identify customer journey improvements that drive engagement, conversion, and revenue growth Proven experience in a senior eCommerce or digital trading role, ideally within a multi-channel retail environment Track record of delivering significant online revenue growth and commercial success Strong analytical skills with the ability to interpret data and translate insights into actions WHAT WILL WE OFFER YOU? A passionate, dynamic team where your growth, ideas, and impact matter A competitive pay package Company pension scheme with the option to enhance Generous holiday allowance including an extra wellbeing day that gives you time to recharge Training programme to help you excel in your role Opportunities through our apprenticeship programs to keep building on your skills Access to mental health first aiders, wellness sessions, and support groups Exclusive discounts across all of our brands and through our benefits hub Cycle2Work scheme Long service and recognition awards Colleague referral scheme Company and team social events Free on-site parking Subsidised canteen WHO ARE WE? Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you. Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work. PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED. #J-18808-Ljbffr