Retail Support Executive

2 weeks ago

Crewe, United Kingdom Head Office - Contact Centre Full time

**The opportunity**:
**Uncapped Commission Structure**

***

**Hybrid Working**

Our Retail Support Executives will report to our Contact Centre Team Managers. Responsibilities include being the first point of contact for our customers for everything Aftersales From booking in Services and MOT’s to arranging Service Plans, free vehicle health checks and product campaigns.

To be successful in this role, you should have a willing, “can do” outlook. Individually driven but also sees the importance of overall team success. You will be an expert listener, taking time to understand the customers needs and then be the expert on what the best service would be for them and make it all happen.

When you are not taking inbound calls from our lovely customers, you’ll be calling out to them to remind them that their vehicle is due some TLC in the form of a Service or MOT.

**More about the role**:

- The journey that our customers go on is the most important thing to us and the brands that we partner with so customer experience is right at the top of our agenda.
- You will work within a small team with brand / site dedication to ensure that you are able to talk with confidence about the process that the customer will experience in our network.
- Positive energy is a must to work well in our team. We operate in a environment where we celebrate our wins together and support each other to reach our goals

**More about you**:

- Experience in delivering exceptional customer service in any setting
- Self motivated and target driven
- You will need to understand the importance of team working and have great interpersonal skills
- Experience in working in the motor industry would be advantageous but by no means essential
- Comfortable in a fast paced, ever evolving environment where things change quickly dependant on market conditions
- Outstanding organisation skills
- You want to be part of a class leading, winning team

**A bit more about the family**:
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years

**Benefits of working for Swansway Group**:

- Company pension scheme
- Life assurance (death in service benefit)
- Holidays that increase with length of service
- Long service recognition
- Cycle to work scheme
- Annual flu jab
- Discounts on products and services

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