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Collections Agent B2B

2 weeks ago

Manchester, United Kingdom Worldpay Full time

Make your mark at one of the biggest names in payments. We're looking for a Collections Advisor to join our ever-evolving Revenue Operations team and help us unleash the potential of every business. Responsibilities Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function Acting as a first point of contact for customers with outstanding arrears Reinstating of Direct debits to adhere to our One Call Resolution aim Showing empathy to vulnerable customers Negotiating & setting up repayment arrangements General administration duties Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA) Adhere to KPI's set by the business Qualifications & Requirements Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar Strong customer service & communication skills with the ability to empathise with people Ability to adapt to change in a fast-paced environment Experience working within a regulated organisation Polite telephone manner Strong IT skills to navigate multiple platforms Experience with Microsoft Office – Word, Excel and Outlook Bonus: Experience working with corporate customers B2B collections experience Understanding of Direct Debits Understanding around the BACS rules Good understanding of Complaint Resolution About the Team Our Collections teams support our Global Business customers, managing accounts with a strong focus on cash collection and aged debt clearance. Compensation & Working Hours Competitive salary plus up to £500 per month commission based bonus scheme. Working Pattern: 35 hours per week, Monday - Friday 9:00am - 4:30pm or 9:30am -5:00pm (shift dependent). What Makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one. #J-18808-Ljbffr