Customer Service Administrator

2 weeks ago

Newark on Trent, United Kingdom Cass Art Full time

Cass Art, Newark‑On‑Trent, England, United Kingdom Customer Service Administrator Based on our Newark offices and reporting to the Customer Services Manager, in this role you will support driving sales through bespoke service and sales opportunities within the Customer Service department. You will support the larger team in handling all customer and membership enquiries and help to resolve all matters with ease and speed, ensuring that the company manifesto is kept at the heart of all you do. Hours: Monday to Friday 9:00 – 17:00 Key Accountabilities & Responsibilities Support and advise customers when using our web, retail platforms and online content. Promote our membership and services to customers while updating and maintaining membership records. Collaborate with the Customer Services Manager to maintain and develop relationships with key customers across all channels (E‑commerce, membership, and stores) including orders, processing, and account administration. Contact customers via phone and email to support retail orders and membership queries, outbound sales calls to prospective members, membership cancellations, renewals and payments. Build rapport with customers to drive retention, acquisition and sales; actively cross‑sell by promoting our membership, services and loyalty schemes. Collect and collate member feedback to improve services. Work with Marketing/CRM teams to assess customer retention and identify opportunities to engage customers and boost sales. Develop a close working relationship with Store Managers to understand sales opportunities in their catchment areas. Provide feedback and insights to relevant Head Office departments on key learnings and recommend product and service improvements. Use technical solutions and platforms such as FreshDesk, CMS, and Google Sheets to address all issues. Desired Knowledge, Skills & Experience Minimum 1 year of customer service experience. Intermediate‑advanced knowledge of MS Office and proficiency with database‑related systems. Fluency in written and spoken English (essential) with a great telephone manner and numerical skills. Strong understanding of customer service expectations. Ability to engage and work well with diverse teams. Excellent forward planning and time‑management skills. Strong communication and negotiation skills. Passion for our products and brand. Professional, focused and credible. Flexible, reliable, and tolerant. Self‑driven and results‑oriented. Energy, enthusiasm and passion. Seniority level Entry level Employment type Full‑time Job function Customer Service #J-18808-Ljbffr

  • Customer Service Administrator

    1 week ago

    Newark-on-Trent, United Kingdom Currys Full time

    **Customer Service Administrator**: Newark Distribution Centre (LM0012) - Long Hollow Way, Newark, Notts, NG24 2NH Permanent Full Time Grade 1 Hours - 37.5 hours per week working 4 days on and 4 days off, 8am - 8.30pm Salary - £20,182.50 per annum Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we...

  • Customer Services Administrator

    4 hours ago

    Newark-on-Trent, United Kingdom Conica Limited Full time

    **Customer Services Administrator** Conica Limited Newark-on-Trent NG24 From £21,000 a year - Full-time, permanent. CONICA is a leading supplier of playground and sports surfacing solutions. You will have responsibility for all aspects of customer service; - Order processing and fulfilment - Transport and logistics booking - Complaint handling and...

  • Customer Services Administrator

    5 hours ago

    Newark-on-Trent, United Kingdom Conica Limited Full time

    Customer Services Administrator Conica Limited Newark-on-Trent NG24 From £24,999 a year - Full-time, permanent. CONICA is a leading supplier of playground and sports surfacing solutions. You will have responsibility for all aspects of customer service; - Order processing and fulfilment - Transport and logistics booking - Complaint handling and...

  • Customer Service and Sales Support Administrator

    2 weeks ago

    Newark-on-Trent, United Kingdom Skins Sexual Health Ltd Creative Conceptions Ltd Full time

    Would you like the opportunity to join an award winning sales team in a fast growing company, working in a fun and exciting industry? Creative Conceptions are currently looking for a Customer Service and Sales Support Administrator to join their award winning Sales and Customer Service team based in Newark, Nottinghamshire. The key attributes of any...

  • Service Administrator

    2 days ago

    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Service Administrator** **Newark, Full Time, Permanent** **Salary Dependent On Experience** We are proud to be partnered with a long standing Newark based client who are seeking a **Service Administrator** on a full-time, permanent basis. This will be a fantastic opportunity for a self motivated, highly organised and proactive individual who is looking to...

  • Service Administrator

    2 weeks ago

    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Service Administrator** **Newark, Full Time (Fixed term contract 12 months)** **Salary Dependent On Experience** We are proud to be partnered with a long standing Newark based client who are seeking a **Service Administrator** on a full-time, permanent basis. This will be a fantastic opportunity for a self motivated, highly organised and proactive...

  • Service Administrator

    2 days ago

    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Service Administrator** **Newark, Full Time, Permanent** **Salary - Up to £22,000** **ROLE AND RESPONSIBILITIES** As Service Administrator your role will involve: - Responding to incoming customer service requests. - Processing and logging onto our systems - Resolving any queries and complaints in a friendly and professional manner. - Organising...

  • Service Administrator

    6 days ago

    Newark-on-Trent, United Kingdom Newgate (Newark) Full time

    **Role Purpose** We are seeking a technically minded and detail-oriented Service Administrator; to join our team at Newgate. Reporting to the Service Manager, you will be a proactive, adaptable individual with the ability to work effectively under pressure to support customers and Service Engineers; ensuring service requests are handled in a professional,...

  • Service Administrator

    6 days ago

    Newark-on-Trent, United Kingdom Farol Ltd. Full time

    Farol Ltd is an extremely successful family owned, multi-site agricultural business. Established in 1976 and now employing over 250 people, we are the market leaders in agriculture, groundcare and homeowner products, holding the market leading John Deere franchise along with many other brands. We are currently looking for an experienced Administrator to...

  • Part-Time Administrative Coordinator – Customer Service

    5 hours ago

    Newark on Trent, United Kingdom Currys plc Full time

    A leading technology retailer in Newark on Trent is seeking an Administrator to join their Customer Service Centre. This part-time permanent role involves communicating with customers and providing administrative support, including assigning delivery drivers and handling queries. The ideal candidate should have some customer service experience and...