Service Administrator

6 days ago

NewarkonTrent, United Kingdom Newgate (Newark) Full time

**Role Purpose**

We are seeking a technically minded and detail-oriented Service Administrator; to join our team at Newgate.

Reporting to the Service Manager, you will be a proactive, adaptable individual with the ability to work effectively under pressure to support customers and Service Engineers; ensuring service requests are handled in a professional, friendly and timely manner.

As a Service Administrator, you will be an integral part of our fast-paced environment, responsible for liaising with engineers, booking appointments, and handling various administrative tasks.

**Job Duties**
- Logging and processing service requests; resolving any queries or complaints
- First point of contact for the engineers
- Collaborate with internal teams to optimise service delivery
- Manage the Service Inbox
- Administration - ensuring the log, spreadsheets and project files are kept up to date
- Preparing quotations for supply and repair to customers
- Ensuring that the scheduling sheets are updated on a daily basis
- Cover scheduling when other team members on are out of office - allocating engineers to jobs ensuring that: customer deadlines are met, engineers are fully utilised (within Working Time Regulations), geography is considered when planning routes to limit travelling times

**Skills, Knowledge and Behaviours**
- Clear communication style with the ability to coordinate others
- Customer service skills including complaint resolutions
- Excellent and Accurate Data Entry Skills
- Some scheduling experience, ideally in a similar environment
- A good standard of literacy and numeracy
- Be able to work with mínimal supervision and to specific deadlines
- Demonstrate ability to plan, organise and prioritise work (for yourself and in support of team members)
- Ability to work well in a team and independently

Pay: £24,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Service Administrator

    2 days ago

    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Service Administrator** **Newark, Full Time, Permanent** **Salary Dependent On Experience** We are proud to be partnered with a long standing Newark based client who are seeking a **Service Administrator** on a full-time, permanent basis. This will be a fantastic opportunity for a self motivated, highly organised and proactive individual who is looking to...

  • Service Administrator

    2 weeks ago

    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Service Administrator** **Newark, Full Time (Fixed term contract 12 months)** **Salary Dependent On Experience** We are proud to be partnered with a long standing Newark based client who are seeking a **Service Administrator** on a full-time, permanent basis. This will be a fantastic opportunity for a self motivated, highly organised and proactive...

  • Service Administrator

    6 days ago

    Newark-on-Trent, United Kingdom Farol Ltd. Full time

    Farol Ltd is an extremely successful family owned, multi-site agricultural business. Established in 1976 and now employing over 250 people, we are the market leaders in agriculture, groundcare and homeowner products, holding the market leading John Deere franchise along with many other brands. We are currently looking for an experienced Administrator to...

  • Service Administrator

    2 days ago

    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Service Administrator** **Newark, Full Time, Permanent** **Salary - Up to £22,000** **ROLE AND RESPONSIBILITIES** As Service Administrator your role will involve: - Responding to incoming customer service requests. - Processing and logging onto our systems - Resolving any queries and complaints in a friendly and professional manner. - Organising...

  • Customer Service Administrator

    1 week ago

    Newark-on-Trent, United Kingdom Currys Full time

    **Customer Service Administrator**: Newark Distribution Centre (LM0012) - Long Hollow Way, Newark, Notts, NG24 2NH Permanent Full Time Grade 1 Hours - 37.5 hours per week working 4 days on and 4 days off, 8am - 8.30pm Salary - £20,182.50 per annum Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we...

  • Service Administrator

    2 days ago

    Newark-on-Trent, United Kingdom Cannon Fire Sprinkler Contract Ltd Full time

    We are looking for the right person to support and deliver service & maintenance works, providing a high quality level of Customer Service and Quality is met throughout. Ensuring jobs are scheduled, attended and completed to customer standard. To be responsible for the up keep of training records. To support the service business with all day to day...

  • Service Administrator

    6 days ago

    Newark-on-Trent, United Kingdom Newgate (Newark) Full time

    The Service Administrator will be reporting directly to the Service Manager, in our busy Services team. We are looking for a positive, adaptable individual who enjoys working under pressure. The role is to support customers and coordinate our engineers to ensure service requests are handled in a professional and timely manner. **Job duties and...

  • Customer Service Administrator

    2 weeks ago

    Newark on Trent, United Kingdom Cass Art Full time

    Cass Art, Newark‑On‑Trent, England, United Kingdom Customer Service Administrator Based on our Newark offices and reporting to the Customer Services Manager, in this role you will support driving sales through bespoke service and sales opportunities within the Customer Service department. You will support the larger team in handling all customer and...

  • Business Service Administrator

    1 week ago

    Newark-on-Trent, United Kingdom Walesby Forest Full time

    We are looking for a dynamic, proactive, fully customer focused and outgoing business service administrator. You will be required to help manage the visitor journey for all Walesby Forest customers from initial enquiry, coming to site, to the farewell at the end. You must be willing to work evenings and weekends as required. **Specific Tasks** **General...

  • Customer Service and Sales Support Administrator

    2 weeks ago

    Newark-on-Trent, United Kingdom Skins Sexual Health Ltd Creative Conceptions Ltd Full time

    Would you like the opportunity to join an award winning sales team in a fast growing company, working in a fun and exciting industry? Creative Conceptions are currently looking for a Customer Service and Sales Support Administrator to join their award winning Sales and Customer Service team based in Newark, Nottinghamshire. The key attributes of any...