Customer Success Partner Advisor

Join to apply for the Customer Success Partner Advisor role at SAP. We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce. We need your unique talents to help shape what’s next. You’ll find a place where you can be yourself, prioritize wellbeing, and truly belong. Benefits: constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About the Role The Client Success Manager partners with SMB customers to drive adoption of the SAP Concur platform and associated services, demonstrates value, and delivers business outcomes. High satisfaction and retention within the client base are essential. Primary responsibilities include: Proactively contact clients to uncover opportunities for increased utilization and adoption and upsell. Develop and maintain strong relationships with internal partners and clients. Identify challenges or concerns and coordinate with appropriate internal departments to provide solutions. Implement strategies to increase utilization, adoption, and contractual compliance across client portfolio. Manage business strategies that contribute to key metrics: retention, upselling, and expansion. Collaborate with cross‑functional teams to analyze trends and ensure client interests are fairly represented. Perform additional duties and special projects as assigned. Comply with all corporate policies. Education, Experience & Training Preferences BA/BS degree or equivalent experience. Minimum of 5 years’ experience in client service capacity with high interaction with internal/external clients. Software, finance or travel industry experience preferred. Critical Performance Competencies Business Acumen – demonstrates marketplace knowledge. Client Value Creation – prioritizes client satisfaction and results. Influence – uses appropriate interpersonal styles with clients. Interpersonal – builds and maintains trusted relationships. Change Management – initiates and accelerates change processes. Energy/Drive – exhibits strong desire to achieve. Professional Effectiveness – self‑directed and self‑motivated. Intelligence – rapidly absorbs new information. Planning and Organising – optimises time and resources. Accountability – holds self and others accountable for results. Job Specific Specialized Knowledge & Skills Analytical ability to define objectives and recommend strategies. Understanding of business, financial systems and decision‑making. Strong written and verbal communication, including negotiation skills. Client‑focused attitude and advocacy when resolving issues. Proven engagement with internal teams to resolve client issues. Planning and project management capabilities. Benefits Innovations help over 400,000 customers worldwide. Cloud company with 200 million users. Commitment to personal development and inclusive culture. Inclusion SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help everyone feel included and run at their best. Equal Employment Opportunity SAP is committed to Equal Employment Opportunity and provides accessibility accommodations. If you need assistance, email Recruiting Operations Team: Careers@sap.com. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability, in compliance with applicable legal requirements. Recruitment Process AI Usage: For information on responsible AI use, refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Violations may result in disqualification. Job Details Requisition ID: 442842 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time #J-18808-Ljbffr