Enterprise Customer Success Manager
1 day ago
The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure customer success by delivering value, building processes, and fostering strong relationships. The role includes working as a Subject Matter Expert (SME) for partner integrations and managing a Customer Success Associate (CSA) to achieve team goals. Day‑to‑Day Responsibilities Customer Success Leadership Own the post‑sales customer journey, including onboarding, engagement, and growth.Ensure seamless transitions from sales to implementation, turning new customers into trained and successful users quickly.Act as the primary point of contact for customers, delivering both good and bad news professionally.Advocate for the company and the customer, balancing their respective goals and needs. Team Management Manage and mentor the assigned CSA, Seth, to ensure team success in onboarding and account management.Drive team performance in minimizing churn and maximizing upsell opportunities.Escalate challenges and provide regular updates with the technical team, ensuring alignment and resolution of complex issues. Process Development and Execution Build and implement processes around Quarterly Business Reviews (QBRs) and customer onboarding.Create scalable frameworks for measuring and improving customer success metrics.Collaborate with Product and Marketing teams to gather feedback and develop case studies. Revenue and Retention Accountability Drive upsell growth both directly and through team efforts.Minimize churn by proactively addressing risks and delivering consistent value.Contribute to organizational revenue attainment by meeting or exceeding targets. Collaboration and SME Role Work cross‑functionally with Product, Sales, and Marketing teams to enhance customer experiences and integrations.Serve as the SME for partner integrations, ensuring smooth and effective collaborations.Maintain a feedback loop to provide insights into customer needs and opportunities for product improvement. Ownership of Goals and Priorities Own your calendar: Focus on high‑impact activities and effective time management.Prioritize tasks that align with goals for customer success, upsells, and churn reduction.Balance hands‑on execution with leadership responsibilities by delegating effectively. A Little Bit About Us Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. We connect enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page. #J-18808-Ljbffr
-
Sr. Oracle HCM Analyst
5 days ago
Irvine, United Kingdom 1872 Consulting Full timeSr. Oracle HCM Analyst Irvine, CA – Onsite 3 days per week Position Summary In this role you would lead high profile complex projects by working with key stakeholders to evaluate the HR business needs and propose comprehensive solutions that will improve organizational efficiency, increased automation opportunities, and reduce organizational risk in a...
-
Customer Service Manager
2 weeks ago
Irvine, North Ayrshire, United Kingdom BM Stores Full time £25,000 - £40,000 per yearAre you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our East Road Retail Park...
-
Staff Product Manager – AI
5 days ago
Irvine, United Kingdom Taco Bell Full timeAbout the Job: As the Staff Product Manager for AI Solutions, you’ll lead the implementation and scaling of Voice AI to deliver the future of drive thru innovation. This role sits at the intersection of technology, operations, and digital customer experience, driving initiatives that enhance speed, accuracy, and the guest experience at scale. Your focus...
-
Christmas Customer Assistant
2 days ago
Irvine, North Ayrshire, United Kingdom Marks and Spencer Full timeAll the detailsJoin our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.You'll be a brand...
-
Sales Manager
5 days ago
Irvine, United Kingdom Alexander Timber Design Full timeSales Manager Alexanders Timber Design is a leading Timber Frame and Roof Truss manufacturer for the house building sector and one of the key business units of Glennon Brothers, a leading timber processor in the UK & Ireland with a strong growth story.All the relevant skills, qualifications and experience that a successful applicant will need are listed in...
-
Customer Assistant
2 weeks ago
Irvine, United Kingdom M&S Full time**Summary** Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Contract Dates: 13/10/2024 - 28/12/2024 Work...
-
Customer Assistant
2 weeks ago
Irvine, United Kingdom M&S Full time**Summary** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Contract Dates: 02/06/24-06/07/24 Work Pattern: Sun:...
-
Customer Assistant
3 days ago
Irvine, United Kingdom M&S Full time**Summary** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Start Date: 01/12/24 End Date: 28/12/24 Working...
-
Sales Manager
1 day ago
Irvine, United Kingdom TieTalent Full timeOverviewAlexanders Timber Design is a leading Timber Frame and Roof Truss manufacturer for the house building sector and one of the key business units of Glennon Brothers, a leading timber processor in the UK & Ireland with a strong growth story. We are a growing and expanding business with further ambitious growth ahead of us. As a leader in the Green Tech...
-
Branch Manager A87
3 days ago
Irvine, North Ayrshire, United Kingdom Timpson Group Full time £30,579 - £31,324 per yearSales Assistant for Max Spielmann, a Service Based Retail CompanyLocation: IRVINE.Job Type: Full Time, Branch ManagerPay: Starting at £25,480 per annum increasing to £26,104 per annum following a successful trial period.You also have opportunity to earn uncapped weekly bonusJob description-Have you been looking for a new career after working in retail or...