Customer Assistant

4 days ago

Irvine, United Kingdom M&S Full time

**Summary**

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Start Date: 01/12/24
End Date: 28/12/24

Working Patterns:
Vacancy 1: Sun 11.00-16.30, Wed, Thu, Fri 12.00-17.30
Vacancy 2: Mon, Tue, Wed 12.00-17.30, Sat 11.00-16.30
**All the details**

**Customer Assistant - Christmas - Foods - Irvine**

**Start Date**:01/12/24
**End Date**: 28/12/24

**Working Patterns**:
**Vacancy 1**:Sun 11.00-16.30, Wed, Thu, Fri 12.00-17.30
**Vacancy 2**:Mon, Tue, Wed 12.00-17.30, Sat 11.00-16.30

**Interview Information**
Please do **NOT** book multiple interviews for the same store. We will consider you for all roles across the store during your interview.

Please only book an interview slot if you are able to fulfil the entire work pattern as advertised online.

**Induction information**

**Proposed Induction Date**: Sunday 1st of December or Monday 2nd of December at Argyle Street store 10.00-18.00

**Key Accountabilities**
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities**
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

**Everyone’s Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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