Band 4 ICT Support Officer

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Priestley Wharf 3 Town Birmingham Salary £27,485 - £30,162 per annum Salary period Yearly Closing 14/12/2025 23:59Band 4 ICT Support OfficerBand 4Job overviewA great opportunity to be part of the Service Desk team within the Digital Technology Services team, supporting 5,500 users deployed over more than 100 sites across Birmingham. You will be part of the Service Desk team, who currently deal with around 4500 calls per month; you will be providing telephone support and advice to BCHC users to resolve IT queries / issues. This support encompasses both administration systems (Microsoft Office products and e-mail) and technical software (Windows Operating systems).Main duties of the jobThe postholder will be part of a Team responsible for the delivery of efficient technical support to BCHC users within the Trust. This will primarily include operating and maintaining the central DTS Helpdesk, and providing on-site support where required. The postholder will be required to promote DTS and to support improvements in patient careWorking for our organisationBe Part of Our Team...BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.Detailed job description and main responsibilitiesProvision of telephone / email support and advice to IT users to resolve queries / issues. This support encompasses both administration systems (Microsoft Office products and e- mail) and technical software (operatingsystems).Provision of support to corporate systems and those maintained on behalf of the Trust. Systems support will include database applications and web-basedsystems.Responsible for timely logging and updates of reported faults to the central DTS Helpdesk system, scheduling engineer resources if required and maintenance of any associated manualrecords.Ensure that the agreed escalation trigger points are monitored and adhered to in relation to DTS Helpdesk services.Responsible for maintenance and updating of inventory and staff information on the central DTS Helpdesk system.Provision of on-site IT support and completion of associated documentation to resolve faults when requiredMaintain up-to-date and comprehensive procedure notes for all functions associated with the Helpdesk and IT support and assist in streamlining processes whererequired.Liaise with external IT system suppliers where required to assist with faultresolution.Assist with the creation & management of network user accounts/emails when required.Assist with analysis and reporting of activities of the DTS Helpdesk to provide information to support Service Level Agreements(SLAs).Assist in the training of staff with regard to all hardware and software issues monitored by the DTS Helpdesk.Assist with the development of the Trust’s IT infrastructure including the installation of standard computer equipment configuration, security marking and distribution of equipment.Assist with the monitoring of the Trust’s DTS security policy and procedures.Be a source of information and guidance on DTS and data security policies and keep up- to-date with current DTS developments, community-wide policies and national strategies.Develop skills for self through training/development opportunities and the staff appraisal system.Person specificationExperienceIT Helpdesk ExperienceTechnicalQualification & TrainingIT ExperienceIT Skill & KnowledgeIT Helpdesk ExperiencePersonal QualitiesOther Job RequirementsQualificationsEducated to O Level/GCSE standard with good grades in Maths and English.Evidence of training attendance in relation to Microsoft Applications.In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.Disability Confident Employer and Guaranteed Interview SchemeBCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.Equality, Diversity and InclusionAs part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.Promoting Workforce EqualityIn response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.Flexible WorkingBirmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do askBirmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages hereBenefits of working for us:Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancementsAttractive relocation payment if you relocate to the local area.Discounts for local and national retailersDedicated well-being services for all employeesFlexible working where possibleEmployer certification / accreditation badgesThis post will require a submission for Disclosure to be made to check for any unspent criminal convictions. #J-18808-Ljbffr