Reconciliations Team Lead

Reconciliations Team Lead

We’re offering a fantastic opportunity to join our Outsourcing line of business at WTW as a Reconciliation Lead, based in our Redhill office.

As part of the Reconciliation Team, you’ll be responsible for ensuring all unit and cash reconciliation reporting is completed accurately and within agreed SLAs. You’ll oversee team deliverables, analyse financial transaction data from our Admin and Accounting systems, and ensure all data is reconciled and accounted for.

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.

Please note: This role will initially be office-based to support team integration and onboarding. Once established, we offer flexible homeworking in line with our hybrid working model.

Key Responsibilities

Operational Effectiveness

* Lead the day-to-day operations of the DC Reconciliation team

* Ensure accurate and timely completion of reconciliation reporting across multiple pension schemes

* Deliver KPIs in line with targets

* Collaborate with UK and offshore teams to monitor production and review reports

* Produce monthly management reports and highlight areas for improvement

* Support internal and external audit checks

* Manage resources effectively through business cycles

* Maintain and update training materials, process notes, and checklists

People Management & Development

* Provide clear direction and guidance to the team

* Schedule resources to meet daily SLAs

* Set objectives and conduct performance reviews

* Facilitate team meetings and follow up on actions

* Delegate work fairly and review outputs for quality and compliance

* Support team members with complex queries

* Identify training needs and support development

* Proactively manage absenteeism and attrition

Qualifications

The Requirements

* Previous experience in bookkeeping, credit control, accounts payable, ideally with cash reconciliations

* Experience managing a small team

* Strong organisational and time management skills

* High attention to detail and accuracy

* Ability to work under pressure and meet tight deadlines

* Analytical mindset with problem-solving skills

* Proficiency in Microsoft Office and general IT skills

* Excellent communication skills – both written and verbal

* A positive, enthusiastic approach to work

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

Equal Opportunity Employer