Reconciliation Team Lead

Description
Fantastic opportunity to join our outsourcing line of business at WTW as a Reconciliation Lead at our Redhill office. The Reconciliation Team are responsible for ensuring all unit and cash reconciliation reporting is completed within agreed SLAs.

The role will involve analysis of financial transaction data from the Admin and Accounting system, and you will need to oversee the team deliverables to ensure that all data is fully reconciled and accounted for, and actions are taken to resolve any queries and/or aged balances.

We offer full training, a competitive salary, and a comprehensive benefits package, including a generous pension scheme, life and medical insurance, and flexible options like dental and critical illness coverage.

If you're ambitious, self-driven, and thrive in a dynamic environment, we invite you to apply for this role today.

Due to the importance and nature of this role, it will be mainly office-based initially as we feel it's important you spend time with your team – but once established we can offer flexible homeworking in line with our new hybrid working model.

The Role
Operations Management/Operational Effectiveness

• Take responsibility for the day-to-day running of the DC Reconciliation team, ensuring all work is complete accurately and within the agreed timeline.
• Deliver KPIs in line with the prescribed targets
• You will take ownership of the end-to-end analysis of the reconciliation reporting for the number of pension schemes and will need to ensure all reporting is delivered accurately and within tight timescales.
• Plan ahead, prioritise and organise work to meet the ongoing business priorities
• Work with the UK and offshore team to monitor the end-to-end production and review the reconciliation reporting to ensure service levels are achieved
• Manage stakeholder relationships
• Produce monthly management reporting and highlight areas of concern with suggestions on how things could be improved
• Provide additional reporting and analysis to assist with the resolution of any queries
• Assist with internal and external audit checks
• Manage resources efficiently through peaks and troughs in the business cycle
• Develop an in-depth understanding of the technical and procedural aspects of the DC reconciliation function
• Facilitate smooth knowledge transfer and ongoing development within the team via well documented and updated training materials, process notes and checklists.
• Coach, mentor and drive colleague training, development and team performance

People Management/ Development

• Provide direction and clear guidance to the team on a day-to-day, weekly and monthly look ahead basis
• Assess and prioritise the daily workloads and ensure that the resources are scheduled to meet the daily SLAs
• Set objectives for direct reports and conduct regular appraisals including the mid-year and end-of-year performance reviews
• Facilitate team meetings and monitor agreed actions through to completion
• Communicate daily with team members via 1-2-1 meetings, team meetings and other channels
• Manage and delegate work fairly and effectively within the team
• Check and review work completed by team members to ensure compliance with best practice and work excellence guidelines
• Assist team members with dealing with complex queries
• Identify training needs and develop individuals to their full potential
• Pro-actively manage absenteeism and attrition in the team

Qualifications
The Requirements

• Previous experience in Book-keeping or Accounting role doing reconciliations (cash reconciliations preferably)
• Previous experience of managing a small team
• Extremely well organised and be able to manage multiple tasks at any one time.
• Strong time management skills and the ability to organise and prioritise your tasks and those of your team.
• Able to work to tight targets and deadlines
• Must be able to work to a high level of accuracy
• Experience in managing queries and requests within set timelines
• Ability to analyse and suggest solutions to improve metrics and client service
• Good knowledge of Microsoft packages and good IT skills
• Excellent verbal and written communication skills
• Numerical and accurate.
• Attention to detail is essential
• An interest in dealing with data & problem solving
• Enthusiastic approach to getting things done

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Equal Opportunity Employer