Customer Support Representative with French

2 weeks ago

Chelmsford, United Kingdom OEC Full time

Customer Support Representative with French Join the OEC team as a Customer Support Representative with French fluency. Since 2000, OEC has grown globally to more than 1,000 employees with a double‑digit revenue increase nearly every year. Position Summary: A key role within the Athoris Customer Support team. The main areas of responsibility include: Customer Support Helpdesk provision Product support Billing support Customer communication Job Duties: Gain excellent product knowledge of the Athoris product and associated services. Ensure a consistent and high‑quality customer support solution is provided to all customers in line with defined SLA's. Support a wide customer base in both French and English (largest market is France). Communicate key dates to customers, including release schedules and test periods. Take first line responsibility for troubleshooting issues that arise. Liaise with wider Athoris team to ensure issues are resolved. Implement ongoing process improvements to increase the effectiveness of the helpdesk. Maintain and develop Knowledge Base articles for all key processes. Ensure scheduled processes run correctly. Develop and maintain release notes, user guides, and provide translation support when required. Assist in the management and delivery of product training and training materials. Support the Athoris Management team as required. Produce statistical reports for internal and external purposes. Experience Required: Fluent in French and English (written and verbal). Previous Customer Support Helpdesk experience in a bilingual (French/English) environment. Good understanding of the full suite of Microsoft products. Excellent interpersonal and communication skills. Attention to detail. Self‑motivated. Good typing skills. Ideally within easy reach of Chelmsford (CM2 postcode). Seniority Level: Entry level Employment Type: Full‑time Job Function: Other Industries: Software Development #J-18808-Ljbffr

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