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Customer Support Representative with French

2 weeks ago

Chelmsford, Essex, United Kingdom OEC Full time £30,000 - £50,000 per year

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Position Summary
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing Customer Support Helpdesk team.The main areas of responsibility will include but not be limited to: Customer Support Helpdesk provision, Product support, billing support, Customer communication.

Job Duties

  • Gain excellent product knowledge of the Athoris Product and associated services.
  • Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
  • Support a wide customer base in both French and English language (largest market is currently France).
  • Communication of key dates to customers including release schedules, test periods.
  • Take first line responsibility for troubleshooting issues that arise.
  • Liaise with wider Athoris team to ensure issues are resolved.
  • Ongoing process improvements to increase the effectiveness of the helpdesk.
  • Maintenance and development of KnowledgeBase articles for all key processes.
  • Take responsibility for ensuring scheduled processes run correctly.
  • Development and maintenance of release notes, user guides and provide translation support as and when required.
  • Assist in the management and delivery of product training and training materials.
  • Supporting the Athoris Management team as required.
  • Production of statistical reports for internal and external purposes.

Experience Required

  • Fluent in French and English (Written and Verbal Communication).
  • Previous Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
  • Good understanding of the full suite of Microsoft products.
  • Excellent interpersonal and communication skills.
  • Attention to detail.
  • Self-Motivated.
  • Good typing skills.
  • Ideally within easy reach of Chelmsford (CM2 post code).

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