IT Customer Support Representative with French
2 weeks ago
Position Summary
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing
IT Customer Support Helpdesk team
. The main areas of responsibility will include but not be limited to managing and resolving customer inquiries and incidents through our ticketing system.
Job Duties
- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
- Support a wide customer base in both French and English language (largest market is currently France).
- Manage and resolve customer inquiries and incidents through our ticketing system (Zendesk/Jira).
- Run basic SQL queries to extract, verify and validate data during investigations.
- Ensure proper documentation of solved issues and maintaining internal knowledge articles.
- Communicate closely with internal product, development, and account management teams to ensure aligned follow-up and customer satisfaction.
- Contribute to continuous service improvement and reducing recurrent issues through proactive analysis.
Experience required
- Fluent in French and English (Written and Verbal Communication).
- Previous technical Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment.
- Strong analytical mindset with an ability to troubleshoot functional issues.
- Ability to interpret and manipulate data with basic SQL commands.
- High attention to detail and accuracy in handling information.
- Excellent communication skills.
- Customer-oriented with strong sense of ownership and urgency.
-
Customer Support Representative with French
4 days ago
Chelmsford, Essex, United Kingdom OEConnection Full timePosition SummaryA key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing Customer Support Helpdesk team.The main areas of responsibility will include but not be limited to: Customer Support Helpdesk provision, Product support,...
-
Customer Support Representative with French
6 days ago
Chelmsford, Essex, United Kingdom OEC Full time £25,000 - £45,000 per yearSince the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position SummaryA key role within the Athoris Customer Support team has arisen and we...
-
French Teacher – Chelmsford
2 weeks ago
Chelmsford, Essex, United Kingdom Wayman Learning Trust Full time £25,000 - £40,000 per yearOur client school is looking for a well-qualified French Teacher who will, under the guidance, of the Director of PE, teach PE in Key Stages 3 and 4, across the ability range.Experienced practitioners as well as newly qualified teachersTeaching FrenchKS3/4 and KS5 for the relevant TeacherOfsted Rated "Good" SchoolLocation: ChelmsfordFull time and part time...
-
Area Sales Representative
2 weeks ago
Chelmsford, Essex, United Kingdom Carpet Roles UK Autumn 2025 Full time £24,000 - £40,000 per yearSales Representative - Carpet Manufacturer - Essex AreaLocation: Essex PrimarilyPostcodes Covered: SG,CM,CO,RM,SSSalary: £ Commission + Car Allowance etcContract Type: PermanentThe Company:Carpet Roles UK are delighted to be assisting their clients, one of the largest UK Carpet Manufacturers in their search for a Sales Representative to work on their...
-
Area Sales Representative
2 weeks ago
Chelmsford, Essex, United Kingdom Carpet Roles UK Autumn 2025 Full time £30,000 - £50,000 per yearSales Representative - Carpet Manufacturer - Essex Area - Re-advertised Late Feb 2025Location: Essex PrimarilyPostcodes Covered: SG,CM,CO,RM,SSSalary: £ Commission + Car Allowance etcContract Type: PermanentThe Company:Carpet Roles UK are delighted to be assisting their clients, one of the largest UK Carpet Manufacturers in their search for a Sales...
-
Sales Representative – Flooring
2 weeks ago
Chelmsford, Essex, United Kingdom Carpet Roles UK Autumn 2025 Full time £30,000 - £50,000 per yearSales Representative - Carpet and Flooring - South Anglian RegionLocation: South AnglianPostcodes - COCMRMSSSGContract Type: PermanentThe Company:Carpet Roles UK are delighted to be assisting their clients, a well known UK Carpet and Flooring Manufacturer / Distributor in their search for a Sales Representative to work on their behalf in the "South Anglian"...
-
Sales Development Representative
2 weeks ago
Chelmsford, Essex, United Kingdom Myriad Global Limited Full timeAt Myriad Solutions, we're not just building sales teams — we're developing the next generation of business leaders. We're looking for ambitious, people-focused individuals to join our Chelmsford office as Sales Development Representatives (SDRs).This is a full-time, entry-level position offering complete training, hands-on experience, and rapid...
-
Sales Development Representative
1 week ago
Chelmsford, Essex, United Kingdom Myriad Solutions Full time £25,000 - £60,000 per yearAtMyriad Solutions, we're not just building sales teams — we're developing the next generation of business leaders.We're looking for ambitious, people-focused individuals to join ourChelmsford officeasSales Development Representatives (SDRs).This is a full-time, entry-level position offering complete training, hands-on experience, and rapid progression for...
-
Junior sales and marketing representative
2 weeks ago
Chelmsford, Essex, United Kingdom Myriad Solutions Full timeJunior Sales Manager (Entry-Level)Location: Chelmsford, EssexJob Type: Full-Time, On-SiteAbout Us:At Myriad Solutions, we believe success starts with the right people. Based in Chelmsford, we're a fast-growing sales and marketing company representing leading clients through engaging campaigns and face-to-face interactions. Our focus is simple — deliver...
-
Vacation Support
1 week ago
Chelmsford, Essex, United Kingdom Remotetravelcareers Full time £18,000 - £22,000 per yearWe are seeking a remote Vacation Support representative to help clients with vacation bookings and questions. You'll provide clear guidance, confirm details, and support clients throughout their planning—all from home.Responsibilities: Assist customers with booking flights, hotels, and transportation. Provide clear and friendly support through phone,...