Outpatients Bookings Officer

2 weeks ago

Frimley, United Kingdom NHS Full time

Outpatients Bookings Officer - General Medicine Outpatient Appointments Coordinator Location: Frimley Contract: Part time role - 25 hours per week We are seeking a dedicated and well‑organised individual to join the Medicine Directorate as an Outpatient Appointments Coordinator. This key role involves managing and booking outpatient appointments for the Trust sites for a range of specialties. As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of outpatient services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders. This is an ideal opportunity for someone with strong administrative and communication skills who thrives in a busy healthcare environment and is committed to contributing to the delivery of high‑quality patient care. Main duties of the job Arranging appointments over the telephone with patients Booking patient appointments from waiting lists Rescheduling and cancelling appointments at short notice, when required Rescheduling of appointments due to annual leave/other commitments Liaising with clinical admin About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users. Job responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person Specification Qualifications GCSE English & Maths or equivalent ECDL or equivalent NVQ level 2 administration or equivalent practical knowledge Experience Experience of working in a hospital or busy office environment Proven ability in navigating complex patient needs with professionalism and empathy NHS experience Call centre experience Skills & Knowledge Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Excellent IT/microsoft office skills Excellent customer service skills and evidence of dealing with telephones and meeting targets. Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries Ability to prioritise workload Good knowledge of NHS targets Knowledge of clinical and surgical procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £17,493 to £18,619 a year per annum incl HCAS #J-18808-Ljbffr

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