Part Time FM Coordinator- Campsfield IRC

1 day ago

Oxford, United Kingdom Mitie Cleaning & Hygiene Services Full time

Part Time FM Coordinator – Campsfield IRC Join a Mitie FM Team at Campsfield IRC, Oxford. The role involves providing customer service via phone, email, and walk‑in queries, logging into a database, and managing the flow of service requests. Responsibilities Answer emails, phone calls, and walk‑in queries while logging jobs. Send quotes to clients for approval and inform engineers of daily workloads. Produce reprographics and printing requests for on‑site training. Maintain helpdesk data, monitor SLA performance, and manage workloads under pressure. Ensure compliance with Mitie’s policies, processes, and procedures. Manage contractual obligations and fulfill client agreements. Essential skills Strong computer skills, customer service experience, and proficiency in Microsoft Office. Excellent written and verbal communication and negotiation skills. Good planning and organisational skills; ability to maintain confidentiality. Strong literacy and numeracy skills. Specific Requirements Must be a British Citizen, EU citizen with settled status, or have an ILR from a Commonwealth country. Bankruptcy history, CCJs, social media activity and criminal convictions will be checked as part of the vetting process. Must have lived in the UK for the past three years with no significant footprint outside of the UK other than for normal holidays. Eligible for CTC clearance. Hold a valid British passport or EU passport with a share code; have lived and worked in the UK for at least three years, with no extended overseas trips. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations. Benefits Competitive salary. Life insurance. 33 days annual leave. Company pension. Continued personal development with full support. Free Mitie shares. Virtual GP 24/7. MiDeals discount scheme with over 3000 offers. Additional benefits available for purchase, including extra holidays, private medical cover and home technology. Additional Information We value our people and support them through training, development, and inclusive recruitment. If you need reasonable adjustments during the recruitment process, please contact Harnaik Sahdra at Harnaik.sahdra@mitie.com. Please discuss your application with your current line manager before formally applying. Internal job moves are subject to the standard terms; enhanced terms cannot be honored. Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Industries Facilities Services #J-18808-Ljbffr

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