Medical Receptionist/Administrator

The Selhurst Medical Practice isa small family friendly GP practice located in the heart of Selhurst, Croydon,with just over 5000 patients. We aim to deliver a high standard patientexperience through traditional GP values, putting our patients' needs at theheart of everything we do and getting to know our patients well whilst workingin a friendly team environment.Main duties of the jobWe are seeking a dedicatedindividual to be the welcoming face of our practice. As the first point ofcontact for patients, you will play a vital role in ensuring a positive andefficient experience for everyone who visits or calls our surgery. You will manageappointments, patients records and assist with various administrative duties tosupport our clinical team in delivering excellent patient care.Busy and Dynamic Environment: The reception area of our surgery is always active, and you'll thrive in a fast-paced setting where no two days are the same.Patient-Focused Care: Our atmosphere is professional yet welcoming. You'll be part of a team that places compassion and empathy at the forefront, making patients feel supported from the moment they enter the surgery.Team-Oriented Culture: You'll work closely with our dedicated doctors, nurses and administrative staff.You will work 25 hours per week:Monday 14:00 - 19:00Tuesday 14:00 - 19:00Thursday 14:00 - 19:00Friday 14:00 - 19:00NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days and hours of work may change.About usIf you are a caring, efficientand dedicated individual, we would love to hear from youJoin us at Selhurst MedicalCentre and be part of a team that truly makes a difference in our community.Job responsibilitiesTo be responsible forundertaking a wide range of reception and administrative duties and theprovision of general support to the multidisciplinary team. Duties can includebut are not limited to, greeting and directing patients, patient registration,booking appointments, processing of information (electronic and hard copy) andassisting patients as required. To act as the central point of contact forpatients, the distribution of information, messages and enquiries for theclinical team, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers.Person SpecificationQualificationsEducated to GCSE level or equivalentGCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social CareExperienceExcellent communication skills (written and oral)Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising)Ability to work as a team member and autonomouslyGood interpersonal skills Problem solving & analytical skillsAbility to follow policy and procedurePolite and confident Flexible and cooperativeMotivated Forward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureFlexibility to work outside of core office hoursKnowledge and skillsExperience of working with the general publicExperience of administrative / receptionist dutiesExperience of working in a health care settingDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr