Receptionist/administrator

11 hours ago

London, United Kingdom Grovelands Medical Centre Full time

**Company Overview**:
Grovelands Medical Centre is a leading healthcare facility serving the community with comprehensive medical services. Situated across two sites, we provide essential healthcare services, including a private clinic, to our patients. We are currently seeking two Part-Time Receptionists/Administrators to join our dedicated team and contribute to our mission of providing high-quality patient care.

**Position Overview**:
As a Part-Time Receptionist/Administrator at Grovelands Medical Centre, you will play a vital role in ensuring the smooth operation of our reception area and administrative processes. Your primary responsibilities will include managing patient inquiries, scheduling appointments, maintaining accurate records, and supporting the administrative needs of our medical staff.

**Key Responsibilities**:

- Greet patients and visitors in a professional and friendly manner.
- Answer phone calls and respond to patient inquiries promptly and courteously.
- Schedule appointments and manage the appointment calendar efficiently.
- Register new patients and update patient information in the EMIS WEB system.
- Process patient registrations, medical records, and other administrative tasks accurately.
- Assist with filing, scanning, and organising documents to maintain efficient record-keeping.
- Coordinate referrals, prescriptions, and other patient requests as directed by medical staff.
- Ensure the reception area is clean, tidy, and presentable at all times.
- Collaborate with medical staff and colleagues to ensure seamless patient care delivery.
- Adhere to confidentiality and data protection regulations at all times.

**Preferred Qualifications and Experience**:

- Proven experience as a receptionist/administrator, preferably in a GP practice or healthcare setting.
- Proficiency in using EMIS WEB or similar medical software systems is essential.
- Excellent communication and interpersonal skills, with a professional telephone manner.
- Strong organisational and multitasking abilities, with keen attention to detail.
- Ability to work effectively under pressure in a fast-paced environment.
- Flexibility to adapt to changing priorities and work schedules.
- Compassionate and empathetic approach towards patients and colleagues.
- Knowledge of medical terminology and procedures would be advantageous.
- Relevant qualifications or certifications in administration or healthcare administration are desirable but not essential.

**Working Hours and Location**:

- This is a part-time position, with flexible working hours.

**Join Our Team**:
**Job Type**: Part-time

**Salary**: From £11.50 per hour

Expected hours: 20 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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