Head of Insight

Do you have commercial insurance product & insights experience? What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special The opportunity: At Markel, we’re looking to hire an exciting new role for a Head of Insight & Propositions to join our marketing team. The role will involve hybrid working so can be based three days per week from any of our UK offices across London, Leeds, Manchester or Birmingham. The Head of Insight & Propositions will lead the strategic development, management, and optimisation of Markel’s propositions across the UK business. This role will help ensure that Markel’s products and propositions remain competitive, customer‑focused, and aligned with our growth strategy, while embedding a robust insights‑led approach to decision‑making and proposition design. What you’ll be doing: Lead the development, enhancement, and lifecycle management of agreed propositions across the UK business to ensure Markel maintains a leading and differentiated position in the commercial insurance market. Identify and evaluate opportunities to improve existing propositions or develop new ones through collaboration with Underwriting, Strategy, and Distribution teams. Work closely with Underwriting to review and refine the product development process, ensuring a faster speed to market, streamlined governance, and improved collaboration between technical and commercial functions. Use internal and external insights to identify customer and commercial opportunities, pinpoint pain points, and inform proposition priorities in line with the agreed strategic roadmap. Continuously assess the internal and external landscape, including competitor activity, market trends, and feedback from brokers, sales teams and underwriters, to shape Markel’s market position and find opportunities for innovation or service improvement. Evaluate management information, research, and performance indicators (e.g Broker surveys, NPS, insight reports, claims, product/service utilisation, process effectiveness) to drive continuous improvement in proposition design, communications, and delivery. Apply a structured proposition development framework to ensure robust design, governance, and alignment with regulatory, conduct, and customer value requirements. Collaborate cross‑functionally with Underwriting, Sales, Marketing, and Innovation & Change teams to enhance proposition processes and deliver efficient, customer‑led solutions. Build and maintain strong internal networks across the UK business and the wider Markel to align on strategic priorities, share insights, and foster a culture of collaboration and innovation. Partner with the Marketing and Sales functions to shape go‑to‑market strategies, ensure fair and accurate customer communications, and sign off financial promotions and intermediary‑facing materials. Manage, develop, and mentor the Insights Executive, ensuring the effective gathering, analysis, and dissemination of insights that inform proposition and business decision‑making. Our must haves: Commercial insurance experience is essential Leading proposition strategy and design in a commercial insurance or financial services environment. Employing insights and research to drive business and customer outcomes. Building strong partner relationships across technical, commercial, and operational functions. Facilitating proposition development and journey/process improvement. Understanding commercial insurance distribution channels and dynamics. Managing and developing team capability. Delivering results through structured governance, data‑driven decision‑making, and collaborative execution. Who we are: Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. What’s in it for you: A great starting salary plus generous annual bonus & strong benefits package… 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer. There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline. #LI-PC1 #LI-Hybrid #PlayYourPartUK #J-18808-Ljbffr