Head of Consumer Insights
1 week ago
At McDonald's UK & Ireland, we serve over 4 million customers every day and our success depends on understanding them better than anyone else. As Head of Consumer Insights, you’ll lead the team responsible for delivering groundbreaking customer and market insights that shape our vision, strategy, and growth. Reporting to the VP of Strategy & Insights, you’ll be a key member of the leadership team, influencing decisions across the business and ensuring the customer is at the heart of everything we do. This is a high‑profile role with visibility from crew to board level, and the opportunity to shape the future of one of the UK&I’s most successful restaurant businesses. Key responsibilities Define and lead the annual consumer research programme, managing a 3‑4m budget and agency partners. Lead UK&I consumer segmentation and collaborate on the 3‑year business vision and strategy. Drive customer‑focused elements of our Plan to Win process, including franchisee engagement. Translate insights into clear, actionable strategies that inspire teams and influence senior stakeholders. Manage continuous quantitative research studies to inform recommendations. Coach and develop a team of 4 (including secondees), fostering growth and capability. Act as a customer ambassador across the business and represent UK&I within the Global Insights Leadership team. Qualifications and experience 10+ years client‑side experience in customer research, insights, and planning. Proven track record managing multimillion‑pound research programmes. Experience influencing at a strategic level, including C‑suite stakeholders. Strong storytelling skills – able to simplify complex data into actionable narratives. Line management experience with the ability to inspire and develop teams. Commercial acumen, curiosity, and a logical problem‑solving mindset. Energy, passion, and the ability to act as a champion for the customer. #J-18808-Ljbffr
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Senior Consumer Insights
7 days ago
City of Westminster, United Kingdom McDonald’s Full timeA leading restaurant business in the UK is seeking a Head of Consumer Insights to drive groundbreaking customer and market insights. You will lead a team responsible for an annual research programme and manage a significant budget. The ideal candidate has over 10 years of client-side experience in customer insights and a proven ability to influence senior...
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Consumer & Shopper Insight Manager
3 days ago
City of Westminster, United Kingdom Heineken N.V. Full timeWe're looking for a Consumer & Shopper Insight Manager to support the Head of Consumer & Shopper Insight in delivering both continuous and ad hoc research for HUK. The role has a strong focus on our Beer business unit and Off-Trade shopper teams, acting as a key partner in shaping brand and category strategy through clear, commercially grounded insight....
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City of Westminster, United Kingdom Joseph Joseph Full timeWe are looking for an experienced Head of Consumer Care to join the team at Joseph Joseph. The Head of Consumer Care is responsible for shaping and leading a consumer‑centric function that delivers exceptional experiences across every stage of the customer journey. This role goes beyond responding to enquiries – it focuses on anticipating consumer needs,...
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UK Consumer Insights Market Lead
7 days ago
City of Westminster, United Kingdom eBay Inc. Full timeeBay's UK business is looking for an experienced consumer insights professional with strong consultation background that will help generate insights and drive actions to directly impact eBay's UK market growth. This position will conduct ad-hoc research, as well as distil insights from existing research across the markets. This position reports to the Global...
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Consultant - Consumer Insights
2 weeks ago
City Of London, United Kingdom Euromonitor Full timeAbout usEuromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with...
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Senior Manager, Consumer Products
2 weeks ago
City of Westminster, United Kingdom ITV Consumer Limited 2024 Full timeThis role is a key driver of the ITV Studios' Brand Licensing team's commercial success, responsible for identifying and securing strategic licensing partnerships across all Consumer Products categories products that unlock the full potential of our iconic brands, such as Love Island, Hell's Kitchen, The Voice, Schitt's Creek, Ludwig, I'm a Celebrity… Get...
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Senior Consumer
1 day ago
City of Westminster, United Kingdom Heineken N.V. Full timeA leading drinks company in the United Kingdom is seeking a Consumer & Shopper Insight Manager to drive insights for their Beer business. This position focuses on managing research, collaborating across teams, and shaping brand strategy through actionable insights. Candidates should have at least 5 years of relevant experience, strong communication skills,...
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UK Consumer Insights Lead: Market Growth
7 days ago
City of Westminster, United Kingdom eBay Inc. Full timeA leading global e-commerce platform is seeking an experienced consumer insights professional to drive growth in their UK market. The ideal candidate will lead research initiatives, distill actionable insights, and collaborate with senior management to influence decisions. You will be responsible for creating impactful reports and managing relationships...
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Head of Consumer Experience
5 days ago
City of Westminster, United Kingdom Joseph Joseph Full timeA consumer goods company in the UK seeks an experienced Head of Consumer Care to lead a strategic function focused on exceptional customer experiences. This role entails shaping consumer care strategies, overseeing team operations, and driving innovation to enhance the customer journey. Key responsibilities include establishing KPIs, developing proactive...
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Senior Researcher, Consumer Insights
3 days ago
City Of London, United Kingdom Numan Operations Limited Full timeAbout Numan Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting‑edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving...