Regional Alliance Manager, Strategic Global Alliances, EMEA

7 days ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Regional Alliance Manager, Strategic Global Alliances, EMEA

Pay Competitive

Location Staines/England

Employment type Full-Time

Job Description
  • Req#: JB0037618

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

ServiceNow's Alliances and Channel Ecosystem (ACE) organization is a strategic pillar for the organization's growth engine. Our mission for the ACE organisation is to create a vibrant, world-class partner ecosystem that aligns to the Global ACE mission & transformational operating model principles. With the objective of helping to enable & accelerate NOW growth to $10B and beyond.

This individual will play a key role in delivering on the ACE transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation & predictable Business Outcomes.

We are looking for a dynamic leader that thrives in a fast pace working environment and can play an integral role in managing ServiceNow's relationship with EY, our Strategic Global Alliance, in the EMEA region.

Primary focus:

  • Regionalise the global, strategic multi-year joint plans with our global elite alliance partner focused on Co-Sell & Co-Delivery to accelerate our joint Clients' Digital Transformation Journey in enterprise segments.
  • Enable & establish World Class Delivery Capability, Capacity & Competency with named global elite alliance partner by NOW Product Line.
  • Drive Alliance operational rigor, consistency and business review governance with ServiceNow and senior partner stakeholders.

Reporting into the AVP, Strategic Global Alliances, EMEA, fulfilling this role means you will be managing the relationship, strategy development and execution, and all go-to-market functions for our alliance relationships with EY within ServiceNow EMEA geography. A successful Alliance Manager enables cross collaboration between ServiceNow and our alliance partner, creates and executes strategic plans and drives market development activities that accelerates ServiceNow and partner's position within the market.

The ideal candidate will have significant experience operating at the senior executive levels and have a solid understanding of partner's business model. A high business acumen is a must with the ability to translate how ServiceNow's technology platform can enable partner's go-to-market service offerings.

A high-energy candidate with diverse skill sets such as relationship building, strategy development, negotiation, problem solving and communications and who are looking to operate at the executive levels should apply.

Required Competencies:

Leadership competencies:

  • Drive results - Consistently achieving results, even under tough circumstances
  • Nimble learning - Achieving learning through experimentation when tackling new problems
  • Collaboration - Building trusted relationships and turning conflicts into opportunities to collaborate
  • Self-development - Is curious and is actively seeking new ways to grow and learn

Core Competencies:

  • Ensures Accountability – Holds self and others accountable to meet commitments
  • Execution Focus – Consistently achieving results even under tough circumstances
  • Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

Functional Competencies:

  • Persuades - Using compelling arguments that convey a clear understanding of the unique needs of different audiences to gain the support and commitment of others
  • Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Trusted Advisor - The person the client/customer/peer turns to when an issue arises, often in times of great urgency: a crisis, a change, a triumph, or a defeat.

To be successful in this role you have:

  • Excellent instincts and proven ability to interface at a senior and C-level with ease
  • Adept at moving quickly between low-level execution and high-level strategic thinking and organization
  • A good understanding of partner's operating model
  • Superior relationship building skills across internal and partner stakeholders
  • High level of communication skills, both written and verbal
  • Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.
  • The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
  • Proven track record of exceeding performance objectives
  • Experience and success operating within the Enterprise market
  • Fast paced, high growth company experience
  • High business acumen with a sales, marketing, and solution development mindset
  • Capable of performing in a virtual team environment
  • Negotiation and conflict resolution skills

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

About the company

ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations, and was also recognized for innovation.

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