FRONT OFFICE MANAGER

2 weeks ago

Greater London, United Kingdom Iconic Luxury Hotels Full time

Front Office Manager – The Mayfair Townhouse, London Location: Half Moon Street, London (West), W1J 7BN What is in it for you: Salary and Tronc package Annual bonus linked to KPIs HOD level benefits: enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer‑a‑friend incentives, seasonal gifts & more dandy perks About You: Experience leading front office or reception teams in luxury hospitality A passion for five‑star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision‑making abilities Quick yet natural rapport‑building skills with guests and the team Previous knowledge of Opera / Cloud highly desirable Key responsibilities: As Head of Department, lead reception, nights and duty managers and contribute to the HOD team Own financial transactions and credit levels, ensuring accuracy for business protection Lead from the front, acting as the go‑to person for guest requests and unexpected moments Champion team welfare, training and progression Coordinate with the Reservations Supervisor regarding VIPs, special requests and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports on occupancy, upselling, guest satisfaction and revenue, focusing on financial objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Lead in usage of in‑house systems: MTH app, Opera, Knowcross and Microsoft Office Promote safety: uphold fire and health and safety standards for the team and guests We are looking for passionate people to join our Dandy team If this role interests you, please apply now. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Iconic Luxury Hotels launched The Mayfair Townhouse in December 2020. Situated near Green Park, the property offers 172 rooms & suites, the Dandy Bar, a private gym and versatile event spaces. Referrals increase your chances of interviewing at Iconic Luxury Hotels by 2x. © Iconic Luxury Hotels Limited 2025 #J-18808-Ljbffr

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