Showroom Sales Manager

• Job Location: George Smith London Showroom - King's Road

At George Smith we don't just create exceptional luxury furniture; we cultivate a workplace where innovation, collaboration, and personal growth are at the heart of everything we do.We believe in empowering our employees and fostering a culture of trust, where independence and initiative are actively encouraged. With realistic and achievable targets, you'll feel supported and motivated to succeed, and your hard work will always be recognised.From day one, our comprehensive onboarding process is designed to set you up for success. We are committed to your development, offering extensive ongoing training opportunities and consistent follow-ups to help refine processes and enhance performance. You'll have access to a wealth of effective sales tools and the chance to collaborate closely with our Marketing team, giving you everything you need to excel.

Job title Showroom Sales Manager
Department Sales and Marketing
Reports to Sales Manager
Location London Showroom

Summary of Role
To maximize identified sales opportunities by developing and managing relationships with UHNW private clients and newly identified high-potential clients within the luxury residential market. Oversee and maintain the flagship showroom, ensuring it operates as a premier sales tool.

Key Responsibilities and Accountabilities:
1. Sales Strategy & Revenue Growth:
– Develop and implement strategic sales plans to achieve and exceed revenue targets.
– Proactively engage with existing clients and identify new business opportunities to drive showroom sales.
– Lead the sales cycle from prospecting to closing, focusing on high-value deals within the luxury furniture market.

2. Key Account Management:
– Cultivate and manage strong relationships with UHNW private clients.
– Serve as the primary point of contact for key accounts, ensuring consistent client satisfaction and loyalty.
– Understand client needs to offer tailored solutions that align with brand offerings.

3. Team Leadership & Development:
– Oversee, mentor, and support the Showroom Executive & Saturday salesperson to ensure sales targets, service standards, and operational excellence are met.
– Foster a collaborative and high-performance culture within the showroom team.
– Provide regular feedback, training, and development opportunities to enhance team capabilities.

4. Business Development:
– Identify and pursue new business opportunities, partnerships, and collaborations to expand the client base.
– Represent the brand at events and networking functions to increase market visibility.
– Leverage industry trends and client feedback to inform business growth strategies.

5. Sales Analytics & Reporting:
– Monitor and analyze sales performance metrics, providing weekly insights to sales manager.
– Refine sales strategies and improve conversion rates as required.

6. Event Hosting & Client Engagement:
– Plan, lead, and host in-showroom client events, networking activities, and VIP visits.

– Create memorable experiences that strengthen client relationships and promote brand loyalty.
– Work closely with the marketing team to align showroom activities with broader brand campaigns.

7. Showroom Excellence:
– Ensure the showroom is always presented to the highest standard.
– Understand the showroom is a key sales tool for the business and take ownership.
– Oversee visual merchandising, display management, and create an environment that reflects the brand's luxury image.

Skills & Qualifications
– Proven sales background, ideally within the luxury goods or high-end furniture industry.
– Strong track record of achieving and exceeding sales targets.
– Exceptional client relationship management skills with a focus on high-net-worth individuals.
– Leadership experience with the ability to motivate and guide a team.
– Strategic mindset with strong business acumen and the ability to identify growth opportunities.
– Excellent communication, negotiation, and presentation skills.
– Proficient in using CRM systems and data analytics tools to track performance.

Behaviours & Attitudes
– Exceptional verbal and written communication skills
– An ability to build brand confidence and influence key decision makers at all levels.
– Highest personal standards with the ambition and drive to succeed.
– A team player with a strong desire to deliver sales by working together.
– Diligent, independent, and systematic approach to work.
– Ability to positively influence and lead others to drive improvements.
– Excellent organisations skills and the ability to multitask in a busy environment.
– Positive and proactive approach to managing and resolving problems.
– Tenacious and resilient.