Head of Customer Service

5 days ago

Greater London, United Kingdom Blu Digital Full time

We’re looking for a dynamic and experienced Head of Customer Service to join our clients team. In this pivotal leadership role, you’ll oversee a dedicated Customer Support Advisor and grow a team, ensuring the delivery of exceptional service across every customer interaction. Your mission will be to drive team performance, streamline support operations, and embed a culture of excellence that puts the customer at the heart of everything they do.You’ll be responsible for coaching and mentoring the team, enhancing their communication, problem-solving, and service skills while fostering a high-performing, growth-oriented environment. By managing workflows, monitoring key support metrics, and handling escalations, you’ll ensure they consistently exceed expectations. You'll also act as the voice of the customer within the business, identifying trends, resolving pain points, and collaborating with cross-functional teams to improve processes and elevate the customer experience.To succeed in this role, you’ll need proven experience in customer support leadership, a strategic mindset, and a deep passion for creating meaningful customer relationships. Your ability to interpret data, drive team development, and manage complex queries with empathy and efficiency will be key. Familiarity with customer support tools such Intercom will give you the edge in leading a high-performing support function. You wmust have experience using Intercom. #J-18808-Ljbffr

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