Mobile Support Coordinator
1 week ago
Company DescriptionJoin the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.Job DescriptionSalary: £23,809.50Location: NelsonWorking Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)Responsibilities:Act as support services for daisy CS teams mainly acting as liaisons between daisy, supply partners and third partiesChecking orders to ensure processing / completion and no errors or issues, highlighting when needed.Ensure all updates and queries are sufficiently responded to within SLA.Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.Manage and timely dispatch BBDR requests / connections.Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (knox/zero touch) timely completed when required. Accurately record mobile returns and RMA requests with suppliers directly and through third parties.Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required. Review stock usage and backorders, placing stock orders with suppliers as required.Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet. Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.If you are a Manager of staff, you must ensure: Ø your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; Ø the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.Carry out any ‘ad hoc’ assignments as and when required.To be compliant with health and safety company policy and legislationQualificationsStrong sense of urgency in meeting customer needsVery strong personal communication skills – must have the ability to work well with all levels within the organisation as well as externally with suppliersMust be a self-starter who assertively takes on challenging responsibilities and holds self ultimately accountable for results and performanceMust be detail-oriented and self-motivatedHave the ability to deal with people in a manner which shows sensitivity, tact and professionalismComputer literacyExperience of working in a busy processing teamMobile handset knowledge would be beneficialExperience of building cross-functional relationshipsAdditional InformationWhat are the benefits of working at Daisy?Our ethos is simple: the more you put in the more you get out.Here are some of the benefits that we offer…25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 daysHoliday purchase scheme£500 referral scheme bonusProfessional development to help you achieve your personal goalsEye care vouchers available and discounted Medicash membershipSim deals for you and your family/friendsAccess to discounts and savings at more than 1,200 retailersAn additional day off on your birthday or if you're getting married #J-18808-Ljbffr
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Mobile Support Coordinator
24 hours ago
Nelson, United Kingdom Daisy Group Full timeFull-time Department: Operations **Company Description**: Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through...
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Mobile Support Coordinator
2 weeks ago
Nelson, Lancashire, United Kingdom Daisy Group™ Full time £23,809 - £30,000 per yearCompany DescriptionJoin the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new...
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Mobile Support Coordinator
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Nelson BB, UK, United Kingdom Daisy Communications Full time £289 per yearCompany Description Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new...
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