Provisioning Coordinator

7 days ago

Nelson, United Kingdom Daisy Communications Full time

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there’s always an exciting new opportunity to support UK businesses on the horizon.

**Job Description**:
**Salary: £21,255**

**Location: Nelson, Lancashire with Hybrid Working (2 days office, 3 days home)**

**Working Hours: Monday to Friday 8:30/9:00-17:00/17:30 (37.5 hours)**

The Data Provisioning Coordinator is required to manage orders from the set-up to the resolution.

**Responsibilities**
- Task management.
- Handle first line Installations support calls.
- Accurate input of order details onto all systems.
- Liaise with customers/business/resellers partners and suppliers regarding order queries/amendments.
- Provide technical advice to customer/business partners/resellers and internal staff.
- Placement of all order types on Openreach and other Supplier Portals.
- Co-ordinate jobs/ arrange engineer visits.
- Deal with order rejections.
- Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates.
- Raise and resolve provisioning escalations and faults.
- Check all accounts are set-up and billing correctly.
- Schedule and action all tasks to completion within specified timescales.
- Follow all procedures and deliver high level customer service for maximum customer satisfaction.
- Work towards set KPI’s, goals and objectives.
- Ensure all systems are kept fully updated for each action and point of customer contact.

**Qualifications**:

- Excellent telephone manner
- Ability to manage own workload
- Previous experience of Microsoft packages
- A ‘can do’ and positive attitude towards work and personal development
- Excellent communication skills both verbal and written

Additional Information

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer
- 25 days holidays, plus bank holidays, and the option to purchase more
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
- Auto enrolment following probation into a salary pension scheme
- Access to exclusive offers on a range of Daisy products
- Up to four weeks’ company sick pay over a 12-month rolling period

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