Customer Solutions Coordinator
2 weeks ago
As vital member of the Service Solutions team, the Customer Solutions Coordinator is responsible for managing various administrative processes — including contract accuracy, invoice queries and resolutions, liaising with suppliers, sourcing equipment, dashboard management, etc. The position ensures operational accuracy and efficiency while delivering impeccable customer service. Person Specification Strong accuracy and attention to detail Background in administration Key Tasks & Duties Process enquiries and orders quickly and accurately. Source and secure best‑value equipment from approved suppliers. Raise and manage purchase orders in line with supplier agreements. Organise off‑hires, breakdown responses, and manage pre‑/post‑hire customer service. Monitor supplier service levels and performance, providing feedback and taking corrective action as needed. Track and report on margin performance, contributing to cost control and profitability goals. Respond to all customer and internal enquiries promptly and professionally. Communicate with depots, wider Customer Excellence Teams and 3rd party suppliers to resolve issues or delays. Follow up with customers post‑delivery for feedback and satisfaction confirmation. Ensure correct start and end dates and pricing on all contracts. Upload all internal and external paperwork efficiently into the systems. Ensure additional charges are communicated and invoiced correctly after hire completion. Benefits Attractive Bonus Scheme 25 Days Annual Leave plus Bank Holidays (Increasing with length of service) Enhanced Company Pension Scheme Life Assurance Scheme Employee Assistance Program High Street Discount Vouchers Discounted Gym Membership Health & Wellbeing Discount Vouchers Cycle to Work & Home & Tech Scheme Benefits Milestone Birthdays Additional leave Work Anniversary Bonus's Refer a Friend Scheme Should you require any support or assistance on your application, please contact your local Gi Group office directly. #J-18808-Ljbffr
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Customer Solutions Coordinator
2 weeks ago
Newcastle upon Tyne, United Kingdom Gi Group Full timeAs vital member of the Service Solutions team, the Customer Solutions Coordinator is responsible for managing various administrative processes - including contract accuracy, invoice queries and resolutions, liaising with suppliers, sourcing equipment, dashboard management etc. The position ensures operational accuracy and efficiency while giving impeccable...
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Customer Success Coordinator
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom A.P. Moller - Maersk Full time £25,000 - £55,000 per yearWe OfferA dynamic role where you'll be managing funded learning programs, supporting career transitions, and driving commercial growth. Based at either our Newcastle or Humber office locations, you'll engage with clients, coordinate training delivery, and build strong relationships while representing our core values. From handling inquiries to upselling...
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Customer Coordinator
6 days ago
Newcastle Upon Tyne, United Kingdom Nigel Wright Full time**The Role** Nigel Wright are delighted to be supporting an professional global business with their search for a Customer Coordinator to support their US market.As the Coordinator you will have responsibility for ensuring that projects completing their delivery phaseare accepted into the Service Desk team with all key information completed including...
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Site Solutions Coordinator
7 days ago
Newcastle upon Tyne NE DF, United Kingdom Nixon hire Full time £15,000 - £30,000 per yearAre you someone who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering a high-quality service? We are excited to recruit for 6 proactive and professional Site Solutions Coordinator's to join our Site Solutions team.What's in it for youAttractive Bonus Scheme25 Days Annual Leave plus Bank Holidays (Increasing with...
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Customer Services Coordinator
7 days ago
Newcastle Upon Tyne, United Kingdom Central Employment Agency (North East) Limited Full timeCentral Employment are pleased to be working with a local packaging manufacturers in the North East. Due to growth they are currently recruiting a Customer Services Coordinator to join their team in Newcastle. Purpose of the Customer Services Coordinator: The purpose of the Customer Services Coordinator is to deliver high quality customer experience in an...
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Customer Solutions Representative
3 days ago
Newcastle upon Tyne, United Kingdom LNER Full time**Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times,...
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Customer Service Coordinator
2 weeks ago
Newcastle upon Tyne, United Kingdom Persimmon Homes Full timeFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...
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Care Coordinator
7 days ago
Newcastle upon Tyne, United Kingdom HWI Staffing Solutions Full timeResponsibilities: - The scheduling of carer rota's ensuring visits are efficiently coordinated talking customers preferences, locations and staff availability in to account. - Ensuring holiday, sickness and emergency calls are efficiently covered and all affected parties communicated. - Keeping the internal IT systems updated with changes in carers on an...
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Engineering Coordinator
2 weeks ago
Newcastle upon Tyne, United Kingdom TRS Staffing Solutions Full timeOur client based in Newcastle is looking for an Engineering Coordinator. This role is on an initial one-year contract based outside IR35. As the Engineering Coordinator you will have the following: Key responsibilities, accountabilities, and decision ownership: * Provide technical coordination between engineering teams, acting as the interface between design...
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Engineering Coordinator
1 week ago
Newcastle upon Tyne, United Kingdom TRS Staffing Solutions Full timeOur client based in Newcastle is looking for an Engineering Coordinator. This role is on an initial one-year contract based outside IR35. As the Engineering Coordinator you will have the following: Key responsibilities, accountabilities, and decision ownership: * Provide technical coordination between engineering teams, acting as the interface between...