Customer Solutions Coordinator

2 weeks ago


Newcastle upon Tyne, United Kingdom Gi Group Full time

As vital member of the Service Solutions team, the Customer Solutions Coordinator is responsible for managing various administrative processes — including contract accuracy, invoice queries and resolutions, liaising with suppliers, sourcing equipment, dashboard management, etc. The position ensures operational accuracy and efficiency while delivering impeccable customer service. Person Specification Strong accuracy and attention to detail Background in administration Key Tasks & Duties Process enquiries and orders quickly and accurately. Source and secure best‑value equipment from approved suppliers. Raise and manage purchase orders in line with supplier agreements. Organise off‑hires, breakdown responses, and manage pre‑/post‑hire customer service. Monitor supplier service levels and performance, providing feedback and taking corrective action as needed. Track and report on margin performance, contributing to cost control and profitability goals. Respond to all customer and internal enquiries promptly and professionally. Communicate with depots, wider Customer Excellence Teams and 3rd party suppliers to resolve issues or delays. Follow up with customers post‑delivery for feedback and satisfaction confirmation. Ensure correct start and end dates and pricing on all contracts. Upload all internal and external paperwork efficiently into the systems. Ensure additional charges are communicated and invoiced correctly after hire completion. Benefits Attractive Bonus Scheme 25 Days Annual Leave plus Bank Holidays (Increasing with length of service) Enhanced Company Pension Scheme Life Assurance Scheme Employee Assistance Program High Street Discount Vouchers Discounted Gym Membership Health & Wellbeing Discount Vouchers Cycle to Work & Home & Tech Scheme Benefits Milestone Birthdays Additional leave Work Anniversary Bonus's Refer a Friend Scheme Should you require any support or assistance on your application, please contact your local Gi Group office directly. #J-18808-Ljbffr



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