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Service Manager

2 weeks ago


Thatcham, United Kingdom SolarFire Systems Ltd Full time

SolarFire Systems Ltd Role Overview We are seeking an experienced and driven Service Manager to lead our Fire Detection and Suppression Systems service operations across the UK and Europe. In this key leadership role, you’ll be responsible for ensuring high-quality service delivery, maintaining regulatory compliance, managing a field-based engineering team, and continuously improving operational performance. Key Responsibilities Lead and manage daily operations of the fire detection and suppression service team. Oversee planned preventative maintenance (PPM), reactive service, fault-finding, and emergency call-outs across client sites. Ensure compliance with UK legislation, including BS 5839 , BS EN 15004 , and other applicable standards. Provide technical guidance and support to service engineers and customers. Build strong client relationships to support retention and identify upsell opportunities. Track and report on KPIs, SLAs, and team performance metrics. Manage engineering scheduling, service reporting, and performance dashboards. Prepare service reports, engineer schedules, and performance dashboards. Ensure all engineers meet required competencies ( FIA , BAFE , or equivalent). Maintain health and safety compliance, RAMS, and ... #J-18808-Ljbffr