Customer Services Team Leader
1 week ago
Customer Services Team Leader
Worksop – starting salary is £28,500
3 week rotating shifts 06:00-14:30 / 08:30-17:00 / 12:00-20:30
1 in 4 weekends for cover, both Saturday and Sunday with 2 days off in the week
Customer services team leader within customs, overview:
The team supports customers to ensure their trade between UK and EU is smooth and trouble free at customs. Ensuring customer declarations are completed on time and in full to allow goods to move and supporting customers throughout the entire process. Your role is about ensuring the team are organised and lead effectively to complete the daily tasks, exceed customer expectations and to closely monitor the overall team performance.
Duties of the customer services team leader include:
Accurate data entry and efficient response to customs queries via specified platforms (email/portals/IT platforms, etc.).
Maintain and ensure compliance with current legislation and customs procedures.
Ensure sufficient staffing for each shift, promptly raising any potential issues and resolutions with the Management Team to provide coaching to the team to ensure they are high performers in every aspect.
Offer excellent quality, positive and motivational feedback and support.
Ensure everything your team does is focused on quality.
Understanding customs procedures is only part of the process, being able to manage the entire end-to-end sequencing is essential, but full training will be given to the right person.
As well as being familiar with duty and VAT calculations, the successful customs team leader will have:
Excellent IT skills, particularly with MS Office Suite, but packages are bespoke so general confidence with CRM systems.
Experience of leading a team within a customer services environment.
This is a shift team leader position, working 3 week rotating shifts 6am-2pm, 8.30-5pm and 12noon-8.30pm. Benefits include a starting salary of £28,500
Holidays: 28 days per year (20+8) this increases by 1 per year up to 25 plus stats
Training: Full training on customs procedures and entire end to end sequencing.
Pension: 5% employee contribution + 3% employer contribution
Getting there: Free onsite parking, on a bus route
The future: Stability & longevity, full order book
Environment: Supportive & friendly, open office working 24/7 in a worldwide service and support provider
Travail Employment Group is operating as an Employment Business
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