Customs Shift Leader

2 days ago

Worksop, United Kingdom Chase and Holland Full time

Customs Shift Leader – Worksop – £28,500

Chase & Holland are proud to be working a leading organisation based in Worksop who are currently seeking an enthusiastic and professional Shift Leader to join their passionate and dedicated team.

This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process.

Benefits:

Competitive salary
Excellent working environment
Progression opportunities
Westfield health
Overtime (as required by the business)
Customs Shift Leader Responsibilities:

Respond to customs queries via specified platforms (email/portals/IT platforms, etc.) with awareness of duty and VAT calculations
Maintaining and ensuring compliance with current legislation and customs procedures
Managing staffing for each shift, promptly raising any potential issues and resolutions
Review the daily workload and priorities distribute tasks based on each agent's skill level and availability
Communicating the expectations and deadlines for each task providing necessary resources and information for completion
Monitoring the progress of assigned tasks throughout the day, providing support and guidance as needed
Check that tasks are completed to the required standard
Providing constructive feedback to agents on their performance and quality
Recording task completion and any relevant notes or observations
Maintaining the issue tracking and provide root cause analysis
Monitor Team performance by capturing data and providing consistent reports to the Management Team
Communicating and documenting any business/process changes effectively
Managing the end-to-end lifecycle of team members
Required Skills & Experience:

Experience managing a team
Proven customer service experience within a similar role with proven leadership experience
Excellent communication skills, able to work effectively within a team and build customer relationships
IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc 
If you are interested in finding out about this exciting Customs Shift Leader opportunity, please click ‘apply now.’

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT, and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire

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