Account Manager

3 days ago


Newcastle upon Tyne, United Kingdom Test Driven Solutions Ltd. Full time

Join to apply for the Account Manager role at Test Driven Solutions Ltd. TDS is a growing software consultancy of 150 passionate engineers, designers, and strategists. We specialize in delivering high-quality, scalable, and innovative software solutions for clients across various industries. We are seeking a dynamic Account Manager to develop and grow long‑lasting relationships with our existing customers. Location: Newcastle, United Kingdom (Hybrid) Responsibilities Shape and deliver account strategies that maximize revenue growth, increase client satisfaction, and ensure account retention year on year. Develop and nurture strong relationships with existing clients, building long‑term strategies for solution delivery. Monitor client satisfaction and take proactive steps to ensure high levels of retention and promptly resolve issues. Define and execute account strategies to upsell into your assigned client base, including new teams, departments, or subsidiaries. Track and analyze account metrics, providing regular and detailed reporting to guide insights and innovation. Own and manage the financial performance of your accounts and contribute to forecasting of account growth with sales and finance. Ensure that services, solutions, and resources delivered meet client expectations, and leverage opportunities to innovate delivery. Regularly engage with customer teams face‑to‑face, fostering relationships that have long‑term potential across the UK, Central Europe, or North America. Qualifications 3+ years of experience in account management in IT or digital consultancies. Strong understanding of the services we offer and the sectors we operate in. Ability to operate at pace, with regularly updating plans and initiatives. Proven capability to build relationships at all levels, including C‑suite. Comfortable leading the creation and presentation of technical proposals and pitches with clients. Commercial understanding of fee structures, pricing models, and forecasting. Enterprise customer experience ideal, with a background in financial services, public sector, or multinational private sector organizations. Benefits Join an established, expanding Account Management function within a high‑growth technical consultancy. Engage a wide variety of customers across multiple industries. Collaborative, inclusive, and innovation‑driven culture. Flexible working environment. Travel nationally across the UK and further afield to Polish and Canadian hubs. Competitive salary. 25 days holiday + bank holidays. Remote work and flexible working hours. Contributory pension scheme. Progression opportunities / paid certifications. Discretionary bonus scheme. BUPA Healthcare. Perkbox discount scheme. City centre office location. MacBook Pro / Windows laptop provided. Monthly social events. Company away weekend. If you would like to be considered for this opportunity, send an email to careers@testdrivensolutions.co.uk. #J-18808-Ljbffr



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