Commercial Sales Manager

Commercial Sales Manager (Internal) Tricel Weston‑S Super‑Mare, England, United Kingdom – Join or sign in to find your next job. Apply for the Commercial Sales Manager role at Tricel. Overview We are seeking a strategic and results‑driven Commercial Sales Manager (Internal) to lead our internal sales function. The successful candidate will be accountable for end‑to‑end customer experience, driving consistency, satisfaction, and process optimisation across all internal functions. Effective leadership, and strategic vision will be critical in driving revenue growth. Responsibilities Provide coaching, mentoring, and performance management to ensure team success. Promote a collaborative and customer‑focused culture across all internal functions. Champion initiatives to enhance customer satisfaction and loyalty. Ensure timely and accurate responses to customer inquiries and quotations. Work cross‑functionally to resolve issues and deliver a seamless customer experience. Leverage CRM and ERP systems to manage sales pipelines, customer data, and order processing. Drive adoption and optimisation of HubSpot (CRM) and IFS (ERP). Continuously improve internal processes to increase efficiency and service quality. Candidate Profile Degree or equivalent in Business, Sales, or a related discipline. Professional certifications in sales, leadership, or CRM/ERP systems are advantageous. Proven experience in internal sales management, ideally within a technical or B2B environment. Strong leadership and team development capabilities. Strategic mindset with a track record of delivering revenue growth and customer retention. Excellent communication, negotiation, and stakeholder management skills. Advanced proficiency in CRM and ERP systems; HubSpot and IFS experience preferred. Strategic Thinker – Able to see the bigger picture and align team efforts with business goals. Customer‑Centric – Passionate about delivering exceptional service and building long‑term relationships. Data‑Driven – Comfortable using analytics to inform decisions and measure success. Adaptable & Resilient – Thrives in a fast‑paced environment and embraces change. Collaborative Leader – Encourages teamwork, open communication, and shared success. Detail‑Oriented – Ensures accuracy in quotations, reporting, and customer communications. Proactive & Results‑Focused – Takes initiative and drives outcomes with energy and accountability. Key Performance Indicators (KPIs) Revenue growth and sales target achievement. Quotation conversion rates. Customer satisfaction and retention metrics. Team performance and engagement. CRM/ERP utilisation and data integrity. What do we offer? Monday – Thursday 8:30am – 5pm, Friday 8:30am – 4pm. 32 days holiday (including 8 days bank holidays). 5% Employer Pension Contribution. Christmas Shutdown. Excellent development and growth opportunities. A supportive and collaborative culture. A fun and dynamic work environment. Team oriented atmosphere. Good work, life balance. Opportunity to work across countries and cultures. Employee Assistance Programme to provide wellbeing support. Health and Wellbeing initiatives. Mental Health First Aiders on site. Cycle to Work Scheme. Company Events. Employee Recognition Scheme - Quarterly Awards. Who are Tricel Weston? Tricel Weston is an established manufacturer of Glass Reinforced Plastic (GRP) products with over 60 years’ experience and industry knowledge. The company is a market leading supplier of GRP water storage tanks, housing and biofilters in the UK. Acquired by Tricel in 1999, the subsidiary has since operated to supply a comprehensive range of industry‑leading products to some of the most significant projects both domestically and internationally. Tricel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr