Complaints Administrator

1 day ago


City Of London, United Kingdom Daniel Owen Ltd Full time

Complaints Administrator42.5 hours per week30K per annumBased out of Whitechapel and BromleyKey ResponsibilitiesSupport the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.Transfer and maintain accurate information across relevant client and company systems.Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.Provide additional administrative support to the contract team as required.Key skills and experience requiredExperience in an administrative roleStrong organizational skills with the ability to manage multiple tasks and deadlinesProficiency in Microsoft (Excel, Word, Outlook)Excellent communication skills, both written and verbalHigh attention to detail and accuracy in all administrative processesProactive and solution focused with a positive attitudeStrong problem-solving skills and ability to work under pressureExcellent time management and prioritization skills #J-18808-Ljbffr



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