IT Problem Manager
1 week ago
Are you an IT Problem Manager who thrives on bringing order to complexity and improving the stability of IT services?If you enjoy shaping processes, driving service reliability, and leading teams through structured improvement, this London City based role could be ideal.This organisation is hiring an IT Problem Manager to join its Technology and IT Service Management function. You will play a critical part in preventing future incidents, improving operational resilience, and embedding best practice across the business. This permanent role pays around £75,000 with three days a week in the London City office.What’s in it for youCompetitive salary and hybrid workingModern, supportive ITSM environment with engaged senior stakeholdersHands‑on ownership of Problem, Incident and Major Incident processesStrong emphasis on continual service improvement and professional developmentCollaborative, inclusive culture that values clear communication and analytical thinkingWhat you’ll be doingYou will take full ownership of the Problem Management function, running it end to end and ensuring a structured, repeatable and data‑driven approach. You will analyse trends, identify underlying issues, log and prioritise problems, and ensure corrective actions are assigned, progressed and completed. This includes running the entire Problem Management process from initial detection to root cause analysis, solution design and closure.You will lead and facilitate Problem Management meetings with clarity and structure, ensuring stakeholders understand priorities, actions, risks and timelines. You will use recognised methodologies such as 5 Whys, Fishbone and Kepner‑Tregoe to guide discussions and drive meaningful outcomes.A key part of the role is proactive Problem Management. You will actively look ahead, using incident patterns, monitoring data and service metrics to identify problems before they escalate. You will champion a forward‑looking approach that strengthens stability and reduces future impact.Alongside this, you will lead incident and major incident activity when required, ensuring clear communication, fast decision‑making and thorough post‑incident reviews. You will maintain the Known Error Database, collaborate across resolver groups, and support Change Management during peak periods.What you’ll bringStrong experience delivering ITIL‑aligned Problem, Incident and Change Management within a medium or large enterpriseHands‑on experience running a Problem Management function end‑to‑endConfidence leading structured RCA sessions and chairing Problem Management meetingsA proactive mindset with the ability to analyse data, identify trends and prevent incident recurrenceExperience coordinating technical resources and managing conflicting prioritiesStrong communication skills, calm delivery under pressure and excellent stakeholder influenceFamiliarity with ITSM tools such as ServiceNow, BMC Remedy or similarITIL v4 Foundation (required)If you are ready for a hands‑on, high‑impact role where you can shape how a business prevents and resolves issues, we would love to hear from you.Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. #J-18808-Ljbffr
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PROBLEM MANAGER
3 weeks ago
London, United Kingdom VIQU IT Full timeProblem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers,...
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Problem Manager
10 hours ago
City of London, United Kingdom Robert Walters Full timeExperienced IT Service Management professional with a strong focus on maintaining the stability, resilience, and continual improvement of enterprise technology environments. Skilled in managing and improving operational processes aligned to ITIL best practices, with hands-on experience in root cause analysis, critical incident coordination, and governance of...
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Incident & Problem Manager
3 weeks ago
City of London, United Kingdom Comtecs Careers Full timeIT Service Management Analyst / Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager / IT Service Management Analyst to join the Technology team particular focus...
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Incident & Problem Manager
6 days ago
City Of London, United Kingdom Comtecs Careers Full timeOverviewIT Service Management Analyst / Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3 / 2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager / IT Service Management Analyst to join the Technology team...
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IT Incident And Problem Management Lead
2 days ago
City of London, United Kingdom Advanced Resource Managers Full timeResponsibilities: Identify opportunities to transform Incident and Problem Management across people, process and tech Gain relevant stakeholder support for proposed areas of transformation Develop, implement, and maintain incident and problem management processes, ensuring they are efficient, effective and compliant. Lead the Incident and Problem Management...
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Problem Manager
7 days ago
London, United Kingdom Comtecs Ltd Full timeJob DescriptionIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team...
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Problem Manager
3 weeks ago
London, United Kingdom Comtecs Ltd Full timeIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus...
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IT Problem Manager
2 days ago
London, United Kingdom International Catalyst Services, LLC Full timeWe are seeking a talented individual to join our IT Problem Management team.This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations.As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within...
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Problem Manager
3 days ago
Greater London, United Kingdom Comtecs Ltd Full timeIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on...
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Problem Manager
3 days ago
London, United Kingdom Robert Walters Full timeExperienced IT Service Management professional with a strong focus on maintaining the stability, resilience, and continual improvement of enterprise technology environments. Skilled in managing and improving operational processes aligned to ITIL best practices, with hands-on experience in root cause analysis, critical incident coordination, and governance of...
