Incident & Problem Manager

3 weeks ago


City of London, United Kingdom Comtecs Careers Full time

IT Service Management Analyst / Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager / IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA).Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence.As the Problem Manager Analyst / IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape.



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