PROBLEM MANAGER
2 weeks ago
Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers, and regulators. This role offers the opportunity to drive continuous improvement, build processes, and influence service performance across the organisation. Key Responsibilities: • Own and manage the full problem lifecycle, from identification to resolution and prevention. • Conduct Root Cause Analysis (RCA) and trend analysis to address recurring issues. • Maintain and improve the Known Error Database (KEDB) and associated documentation. • Engage with internal teams, suppliers, and regulators to communicate solutions and manage risks. • Drive process improvements, reporting, dashboards, and alerting to enhance service performance. • Build a Problem Management community to share knowledge and best practices. • Assess and mitigate operational and commercial risks associated with recurring problems. Key Skills & Experience: • Experience in problem management or ITIL-aligned service management. • Strong analytical, data-driven problem-solving skills. • Utilities or energy sector experience preferre...
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Problem Manager
4 days ago
London, United Kingdom Comtecs Ltd Full timeJob DescriptionIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team...
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Problem Manager
2 weeks ago
London, United Kingdom Comtecs Ltd Full timeIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus...
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Problem Manager
2 weeks ago
London, Greater London, United Kingdom Spinwell Global Full time £40,000 - £60,000 per yearProblem ManagerPermanentHybrid/London or Manchester – minimum 8 days per month onsiteSpinwell is recruiting for a Problem Manager for an excellent opportunity within the private sector.RESPONSIBILITIES OF THE PROBLEM MANAGERBe accountable for the end-to-end management of all problems impacting the overall client service.Create, build and lead strong...
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Problem Manager
3 hours ago
Greater London, United Kingdom Comtecs Ltd Full timeIT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +BensGlobal Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on...
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Problem Manager
9 hours ago
London, United Kingdom Robert Walters Full timeExperienced IT Service Management professional with a strong focus on maintaining the stability, resilience, and continual improvement of enterprise technology environments. Skilled in managing and improving operational processes aligned to ITIL best practices, with hands-on experience in root cause analysis, critical incident coordination, and governance of...
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Problem Manager
2 weeks ago
London Area, United Kingdom Slaughter and May Full time £40,000 - £60,000 per yearROLE OVERVIEW //We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management...
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IT Problem Manager
6 days ago
City Of London, United Kingdom Picture More Ltd Full timeAre you an IT Problem Manager who thrives on bringing order to complexity and improving the stability of IT services?If you enjoy shaping processes, driving service reliability, and leading teams through structured improvement, this London City based role could be ideal.This organisation is hiring an IT Problem Manager to join its Technology and IT Service...
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IT Problem Manager
3 days ago
London Area, United Kingdom DGH Recruitment Full time £40,000 - £60,000 per yearIT Problem Manager - London (3 days) - PermanentA fantastic opportunity has arisen for an IT Problem Manager to join our London based law firm on a permanent basis.Key ResponsibilitiesOwn and manage the full problem management process, aligned with ITIL v4Identify and investigate root causes through structured RCA sessionsMaintain the Known Error Database...
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Problem Manager
6 days ago
London Area, United Kingdom Smart DCC Full time £60,000 - £100,000 per yearLondon or Manchester (Hybrid working model, 8 days a month office based)Competitive Salary plus performance related bonusAre you passionate about solving complex problems, driving continuous service improvement, and working collaboratively across diverse teams? AtSmart DCC, we're looking for aProblem Managerto join our dynamic Service Operations team.As our...
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IT Problem Management Analyst
2 weeks ago
London, Greater London, United Kingdom 1e0fd12b-4280-407e-8978-b0967d5db2db Full time £26,730 - £80,190 per yearIn this pivotal role, you will take ownership of the end-to-end Problem Management process, ensuring the stability and resilience of IT services. With 80% of your focus dedicated to Problem Management, you will proactively identify, investigate, and resolve recurring issues while driving continual service improvement initiatives. You will also provide...
