Problem Manager

2 weeks ago

London, Greater London, United Kingdom Spinwell Global Full time £40,000 - £60,000 per year


Problem Manager

Permanent

Hybrid/London or Manchester – minimum 8 days per month onsite



Spinwell is recruiting for a Problem Manager for an excellent opportunity within the private sector.

RESPONSIBILITIES OF THE PROBLEM MANAGER

  • Be accountable for the end-to-end management of all problems impacting the overall client service.
  • Create, build and lead strong relationships with stakeholders across the client ecosystem and communicate service performance and problem resolutions effectively and efficiently.Where there are identified issues you will collaborate with the relevant SMEs to identify potential solutions, associated risks and be prepared to give effective outcomes to the problems in hand.
  • Lead problem resolution efforts to ensure timely and effective outcomes.Report and escalate when necessary, ensuring full transparency throughout
  • Be accountable for the 'Root Cause Analysis' lifecycle and ensure accuracy and quality is obtained collaboratively with our 3rd party suppliers.
  • Assess and manage risks associated with services and recurring problems.
  • Work across the ecosystem to continuously improve observability capabilities such as reporting, dashboarding and alerting which willdrive robust proactive problem management.Ensure, these are communicated on a weekly basis and available for all of the team to access accordingly.
  • Engage internally and externally with all stakeholders to improve existing processes and performance and feeding back successes and any concerns in implementation of these improvements.
  • Conduct 'Trend Analyses' to identify and eliminate common factors that cause incidents.Then escalate and communicate onwards as necessary with suggested solutions and mitigation.
  • Ensure awareness of workarounds are communicated to wider business areas. For example, and not limited to the Service Desk, Customer Relationship Management, the TO etc
  • Ensure effective maintenance and management of the 'Known Error Database'.This should be updated on a daily, weekly and on-going basis and should be analysed for any errors.
  • Drive and create a 'Problem Management' community in the team, wider Operations Teams and across our 3rd Party Suppliers to drive continuous improvement initiatives.

SKILLS/EXPERIENCE OF THE PROBLEM MANAGER

  • Highly resilient with an aptitude to work well under pressure.
  • Adaptability and the ability to cope with ambiguity.
  • Proactive with a can-do attitude and sense of pride and ownership.
  • Drive and passion to make the Problem Management Function, Operations, DBR and the wider client a great place to work and actively seeking out and implementing opportunities across the wider client for continuous improvement and personal development.
  • You will be an advocate of the client Values and Behaviours.
  • You will want to be a key player in non-problem management activities e.g. Engagement Champions, the all-colleague representative forum etc.

If you are a Problem Manager, apply now or send your CV to Spinwell

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us



About You

Not Specified

About Us

  • IT Problem Management Analyst

    2 weeks ago

    London, Greater London, United Kingdom 1e0fd12b-4280-407e-8978-b0967d5db2db Full time £26,730 - £80,190 per year

    In this pivotal role, you will take ownership of the end-to-end Problem Management process, ensuring the stability and resilience of IT services. With 80% of your focus dedicated to Problem Management, you will proactively identify, investigate, and resolve recurring issues while driving continual service improvement initiatives. You will also provide...

  • Senior Problem Manager

    1 week ago

    London, Greater London, United Kingdom Dojo Full time £60,000 - £120,000 per year

    The Role….Reporting to the ITSM Manager in the Enterprise Technology function, the Senior Problem Manager is the process owner and driving force behind Dojo's Problem Management framework. You will be responsible for shaping, leading, and continuously evolving the problem management process to improve service stability, resilience, and learning across the...

  • Senior Analyst, Problem Management Team

    7 days ago

    London, Greater London, United Kingdom Colt Data Centre Services Full time £60,000 - £90,000 per year

    About Colt Data Centre ServicesColt Data Centre Services (DCS) has over 20 years' experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world.Our customers are at the heart of everything we do. We endeavour to take a customer-led...

  • Analyst, Incident and Problem Analyst

    5 days ago

    London, Greater London, United Kingdom MUFG Full time £40,000 - £70,000 per year

    Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships,...

  • Analyst, Incident and Problem Analyst

    7 days ago

    London, Greater London, United Kingdom MUFG Full time £45,000 - £65,000 per year

    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships,...

  • IT Service Management Lead

    1 week ago

    London, Greater London, United Kingdom Chubb Full time £60,000 - £120,000 per year

    DescriptionEMEA IT Service Management Lead – InfrastructureChubb is the world's largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of...

  • IT Service Management Lead

    5 days ago

    London, Greater London, United Kingdom Chubb Full time £60,000 - £120,000 per year

    Job DescriptionEMEA IT Service Management Lead – InfrastructureChubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of...

  • Production Manager

    7 days ago

    London, Greater London, United Kingdom ABC Imaging Full time £40,000 - £80,000 per year

    Job Summary:ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.Position Summary:We are seeking an experienced and detail-oriented Production Manager to oversee our production processes and ensure that all projects are...

  • Operations Manager

    13 hours ago

    London, Greater London, United Kingdom ABC Imaging Full time

    Job Summary:ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.Position Summary:We are seeking an experienced and detail-oriented Operations Manager to oversee our production processes and ensure that all projects are...

  • Senior Commercial Manager

    22 hours ago

    London, Greater London, United Kingdom Costain Group Full time

    As Heathrow embarks upon its 7th regulatory period "H7", Costain was awarded two lots as Major Project Partner and Asset Renewal Partner for Terminal 2 – The Queen's Terminal. The Senior Commercial Manager will lead a team and provide support to the Head of Commercial, be self-motivated, disciplined and commercially astute with the ability to identify,...