Complaints Officer
1 day ago
A South London local authority is seeking a proactive and detail‑oriented Complaints Officer to join their central team on a short‑term contract. This is an exciting opportunity to play a key role in ensuring high‑quality, timely, and customer‑focused responses to corporate complaints, Members' Enquiries, and Ombudsman investigations. As a Corporate Complaints Officer, you will deliver an excellent, customer‑oriented dispute resolution service, investigating complaints in line with the council's Corporate Complaints Policy and ensuring that recommendations and actions are implemented effectively. You'll take a lead role in managing enquiries from the Local Government Ombudsman and Independent Housing Ombudsman, presenting complex information clearly and professionally. You'll work collaboratively across departments to identify service improvements, develop action plans, and support the implementation of changes. The role also involves providing guidance and training to officers and members on complaints handling and best practice, while ensuring all cases are accurately logged and monitored through the council's IT systems. This role is ideal for a candidate with strong analytical, communication, and stakeholder management skills, and a genuine commitment to improving service quality and customer satisfaction. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please clickAPPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK‑wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082. #J-18808-Ljbffr
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Complaints Officer
4 days ago
Greater London, United Kingdom Daniel Owen Ltd Full timeJob Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £22 PAYE per hourWorking Pattern: Hybrid available Social Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join...
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Complaints Officer
3 days ago
Greater London, United Kingdom The Construction Index Ltd Full timeComplaints Officer (Stage 2) Daniel Owen are proud to be representing a well‑known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team. Salary: Up to £22 per hour Type: Full Time Region: UK - London Town/City: North London, London Posted: 05/12/2025 Reference: 05122025_1764932440 Location: North...
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Complaints Officer
5 days ago
Greater London, United Kingdom Brackenberry Full timeWe are working closely alongside a Local Authority in Camden to assist with the appointment of a Complaints Officer, on a 1-month contract, highly likely to be extended at the client’s discretion. Please apply with your CV for immediate consideration. Rate of Pay £22.25 - £29.14 per hour Summary As a Complaints Officer, you will deliver a...
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Complaints Officer
2 weeks ago
Greater London, United Kingdom Funding Circle UK Full timeComplaints Officer Funding Circle UK Salary: £34,000 Overview: We are looking for a Complaints Officer in our Business Support team. This role sits in our Complaints team who play a vital role in ensuring that all customer complaints; whether from Investors or Borrowers, are handled fairly, promptly, and in line with regulatory requirements. The role...
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Complaints Officer
5 days ago
Greater London, United Kingdom YouLend Full timeAbout Us YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base,...
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Complaints Officer
7 days ago
Greater London, United Kingdom YouLend Limited Full timeAbout Us YouLendis a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant...
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Complaints Officer
2 weeks ago
London, United Kingdom Page Personnel Public Sector & Not for profit Full timeAn opportunity has arisen for a Complaints Officer to be apart of a fantastic team in a leading housing association. Hybrid working and based in London. **Client Details** A leading housing association are in need of a Complaints Officer to join their London office. **Description** The key responsibilities for a Complaints Officer are: - Managing and...
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Complaints Officer
1 week ago
London, United Kingdom Daniel Owen Full timeComplaints Officer 05122025_1764932440 Posted: 05/12/2025 Job Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £22 PAYE per hourWorking Pattern: Hybrid availableSocial Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are...
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Complaints Officer
1 day ago
North London, United Kingdom Colbern Limited Full time487556-3122-22182 15.7 Complaints Officer Barnet Contract part time 21.6 hours per week £20.16 per hour Our client is looking for an experienced Complaints Officer. The role is 21.6 hours per week and working days/pattern can be agreed to suit. The role is a mix of remote working with occasional office attendance. The officer will deal with Children Act...
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Complaints Officer
5 days ago
London, United Kingdom Deekay Technical Full timeHavering Council: Team Name: Complaints & Information Team Team Description/dynamic: The Team is made up of two team managers, three complaints officers, one information a records officer, and one complaints assistant. - Ability to communicate clearly - Competent with ICT - Organisation/Prioritisation - Working within statutory timescales -...
