Complaints Officer
2 weeks ago
Complaints Officer Funding Circle UK Salary: £34,000 Overview: We are looking for a Complaints Officer in our Business Support team. This role sits in our Complaints team who play a vital role in ensuring that all customer complaints; whether from Investors or Borrowers, are handled fairly, promptly, and in line with regulatory requirements. The role We’re looking for someone who thrives on solving complex problems and is experienced in managing customer complaints. You’ll need to be detail-oriented, highly organised, and able to navigate challenging situations with professionalism and empathy. Working collaboratively with other business areas and providing actionable feedback will be key to your success in this role. Responsibilities Provide the best customer experience when handling customers’ complaints in writing and over the phone Support Root Cause Analysis and internal feedback loops to mitigate future customer problems Investigate and respond to various complex complaints and give the customer the right outcome Manage a caseload customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines Qualifications At least 1 year of experience in a Complaints role, preferably within Financial Services Proven experience handling complex and challenging customer complaints with excellent customer service skills Strong attention to detail, organisational skills, and the ability to follow procedures Experience working with the Financial Ombudsman Service or relevant regulatory bodies Excellent verbal communication skills and strong written abilities Benefits We offer a comprehensive benefits package based on four pillars: Health, Wealth, Development & Lifestyle. Flexibility: Benefit allowance to tailor benefits to you and your family's needs. Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments, eyecare vouchers, flu jabs, Wellhub, Employee Assistance Programme, free Digital GP for you and children under 16. Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching, tax-advantaged share scheme, free mortgage adviser partnership, discounts via Perks at Work. Development: annual Learning & Development allowance & internal learning platform access. Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans. Parental leave policies supporting parents with enhanced maternity, partner and adoption leave, additional leave for parental bereavement and fertility treatments. Why Join Us? At Funding Circle, we celebrate diversity and provide a flexible-first environment with hybrid working. We provide opportunities for career growth, support for employees and a strong culture of inclusion. Equal Opportunity Employer Ready to make a difference? We’d love to hear from you. #J-18808-Ljbffr
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Complaints Officer
2 days ago
Greater London, United Kingdom Daniel Owen Ltd Full timeJob Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £22 PAYE per hourWorking Pattern: Hybrid available Social Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join...
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Complaints Officer
1 day ago
Greater London, United Kingdom The Construction Index Ltd Full timeComplaints Officer (Stage 2) Daniel Owen are proud to be representing a well‑known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team. Salary: Up to £22 per hour Type: Full Time Region: UK - London Town/City: North London, London Posted: 05/12/2025 Reference: 05122025_1764932440 Location: North...
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Complaints Officer
4 days ago
Greater London, United Kingdom Brackenberry Full timeWe are working closely alongside a Local Authority in Camden to assist with the appointment of a Complaints Officer, on a 1-month contract, highly likely to be extended at the client’s discretion. Please apply with your CV for immediate consideration. Rate of Pay £22.25 - £29.14 per hour Summary As a Complaints Officer, you will deliver a...
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Complaints Officer
3 days ago
Greater London, United Kingdom YouLend Full timeAbout Us YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base,...
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Complaints Officer
6 days ago
Greater London, United Kingdom YouLend Limited Full timeAbout Us YouLendis a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant...
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Complaints Officer
2 weeks ago
London, United Kingdom Page Personnel Public Sector & Not for profit Full timeAn opportunity has arisen for a Complaints Officer to be apart of a fantastic team in a leading housing association. Hybrid working and based in London. **Client Details** A leading housing association are in need of a Complaints Officer to join their London office. **Description** The key responsibilities for a Complaints Officer are: - Managing and...
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Complaints Officer
6 days ago
London, United Kingdom Daniel Owen Full timeComplaints Officer 05122025_1764932440 Posted: 05/12/2025 Job Title: Complaints Officer (Stage 2)Location: North LondonContract: Temporary - OngoingHours: 36 per weekPay: £22 PAYE per hourWorking Pattern: Hybrid availableSocial Housiing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area who are...
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Complaints Officer
4 days ago
London, United Kingdom Deekay Technical Full timeHavering Council: Team Name: Complaints & Information Team Team Description/dynamic: The Team is made up of two team managers, three complaints officers, one information a records officer, and one complaints assistant. - Ability to communicate clearly - Competent with ICT - Organisation/Prioritisation - Working within statutory timescales -...
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Complaints Officer
2 weeks ago
London, United Kingdom Job Switch Full timeJob description:Responsibilities Investigate complaints in line with the councils Corporate Complaints Policy. Presenting complex information in an accessible and readable form. Monitoring the implementation of any decisions or recommendations arising from the complaint Take the lead role in responding to enquiries from the Local Government Ombudsman and...
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Complaints Officer
2 weeks ago
London, United Kingdom MMP Consultancy Limited Full timeMMP Consultancy are currently working alongside a prestigious organisation based in North London to recruit a Complaints Coordinator to join them on an interim contract. Responsibilities Include: - Responsible for managing the administration of the team's complaints process in line with our policy - Acting as the central point of contact for residents in...
