Customer Service Representative

1 week ago

Birmingham, United Kingdom Firstsource Solutions Ltd Full time

Customer Service AdvisorPermanent roleSalary:£12.33 per hourWorking hours: 7:00am–11:00pm, Monday to SundaysRefer a Friend – Join Our TeamKnow someone who would be a great fit for our team? We’re looking for friendly, motivated people to join us as Inbound Customer Service Advisors. If you refer a friend who joins the business, you could earn up to £750 through our referral scheme.This is a great opportunity for someone looking to start or grow their career in customer service. We provide full training, supportive leaders, and plenty of room to develop and progress.About the RoleBe the first point of contact for customers, handling a variety of queries and requests.Deliver excellent service by listening carefully and offering clear, helpful solutions.Use multiple systems to manage customer information efficiently and accurately.Maintain a positive and professional attitude in every interaction.Take part in regular one-to-one discussions and team meetings to share feedback and celebrate success.What’s in It for ThemRefer your friends and earn up to £750 per joinerOvertime opportunities and performance incentivesCompetitive hourly rate and company pensionTenure-based benefits including additional annual leave and enhanced family policiesDiscounts at hundreds of shops, restaurants, and leisure providersComprehensive training and ongoing developmentWhat We’re Looking ForPatience, empathy, and strong communication skillsConfidence using computer systems and handling multiple tasksAbility to build rapport with customers and work well under pressureA focus on delivering great service and solving problems effectivelyAbout UsAt Firstsource Solutions Ltd., our purpose is to help people and businesses prosper. We believe in supporting each other, celebrating success, and creating opportunities to grow. Our teams are diverse, inclusive, and built on mutual respect.Firstsource is an equal opportunities employer. We welcome applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnicity, religion or belief, sexual orientation, or family status. #J-18808-Ljbffr

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